Information Technology Field Technician

Top Prospect Group

Connecticut

On-site

USD 64,000 - 67,000

Full time

14 days+

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Job summary

A renowned recruitment firm is seeking an experienced IT Field Service Technician in Hartford County, CT. The ideal candidate will provide onsite and remote support, possessing skills in networking, Windows OS, and customer service. Responsibilities include troubleshooting IT issues, installing and maintaining Windows servers, and ensuring client satisfaction. This full-time role offers competitive compensation in the IT Services sector.

Qualifications

2–4 years of IT field service or MSP experience.
Strong knowledge of Windows OS (Windows 10/11) and Windows Server (2016/2019/2022).
Experience with Active Directory, Group Policy, and Office 365 administration.
Solid understanding of networking concepts: TCP/IP, DNS, DHCP, routing, switching, and firewalls.
Valid driver's license and reliable transportation (required for field service).

Responsibilities

Provide onsite and remote technical support to clients, ensuring timely resolution of IT issues.
Document all work performed, including technical procedures and customer communications.
Collaborate with internal MSP team members to escalate and resolve complex issues.
Perform system updates, patches, and preventive maintenance.

Skills

Windows OS

Network security

Troubleshooting

Customer service

Active Directory

TCP/IP

Analytical skills

Problem-solving

Job description

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This range is provided by Top Prospect Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$64,000.00/yr - $67,000.00/yr

Direct message the job poster from Top Prospect Group

We are seeking an experienced IT Field Service Technician to join our team. The ideal candidate will have a strong background in networking, network security, Windows operating systems/servers, and Windows applications. This role involves delivering onsite and remote support, troubleshooting technical issues, implementing solutions, and ensuring client satisfaction across a wide range of environments.

Responsibilities

Provide onsite and remote technical support to clients, ensuring timely resolution of IT issues.
Install, configure, and maintain Windows servers, desktops, and applications.
Troubleshoot and support networking environments, including LAN/WAN, switches, routers, and firewalls.
Assist with implementing and maintaining network security solutions (firewalls, VPNs, endpoint security, etc.).
Perform system updates, patches, and preventive maintenance to ensure optimal performance.
Collaborate with internal MSP team members to escalate and resolve complex issues.
Document all work performed, including technical procedures and customer communications.
Support project deployments including server migrations, network upgrades, and application rollouts.
Provide excellent customer service, ensuring a positive client experience.

Qualifications

2–4 years of IT field service or MSP experience.
Strong knowledge of Windows OS (Windows 10/11) and Windows Server (2016/2019/2022).
Experience with Active Directory, Group Policy, and Office 365 administration.
Solid understanding of networking concepts: TCP/IP, DNS, DHCP, routing, switching, and firewalls.
Familiarity with network security tools and practices (VPN, endpoint protection, multifactor authentication).
Hands-on experience with common Windows-based business applications.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent communication and customer service skills.
Valid driver’s license and reliable transportation (required for field service).

Seniority level