Jr Systems Administrator

Top Prospect Group; Connecticut; On-site; USD 60,000 - 70,000; Full time

Job summary

An IT services provider is seeking a knowledgeable IT support professional in Hartford, CT. This full-time position involves providing technical support, resolving client issues, and ensuring effective communication. Ideal candidates will have over 3 years of IT experience, proficiency in Windows operating systems, and strong troubleshooting skills. The role requires participating in after-hours rotation and excellent attention to detail. Competitive pay range is between $60,000.00 to $70,000.00 per year.

Qualifications

• Minimum 3 years of experience in the IT industry.
• Strong interpersonal communication skills.
• Excellent critical thinking and attention to detail.

Responsibilities

• Providing technical support to clients.
• Support workstations, servers, and network infrastructure.
• Resolving client issues via phone or electronically.
• Tracking customer issues adhering to SLAs.
• Participating in after-hours rotation for support.

Skills

Effective communication skills

Technical expertise in PC Operating Systems

Basic to intermediate knowledge of Windows Server

Proficient with Microsoft 365

Troubleshooting network infrastructure

Familiarity with security tools

Familiarity with VOIP

Industry certifications (A+, Network+, etc.)

Job description

This range is provided by Top Prospect Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $70,000.00/yr

Direct message the job poster from Top Prospect Group

Responsibilities

• Providing technical support to all clients.
• Support of workstations, servers, network infrastructure, and phone systems.
• Resolving issues for clients via phone or electronically.
• Tracking customer issues and adhering to established SLAs and processes.
• Participating in an after-hours rotation, typically three to four times each year.
• Utilizing ConnectWise for detailed documentation, issue tracking, and seamless client communication.
• Excellent collaboration and teamwork.

Required Skills

• Effective communication skills, both verbal and written.
• Technical expertise in PC Operating Systems (Windows 11, 10, and 7).
• Basic to intermediate knowledge of Windows Server Operating Systems (2012R2 to 2022).
• Proficient with On-Prem Exchange and Microsoft 365’s Email, OneDrive, SharePoint, and Azure.
• Troubleshooting of network infrastructure including Firewalls, Switches, Networking protocols, VLANs, VPN, and QOS.
• Familiarity with security tools like MDR, EDR, and A/V.
• Familiarity with VOIP.
• Industry certifications like A+, Network+, Security+, Microsoft 365, SonicWall, Windows Client or Windows Server are preferred.

Qualifications

• Previous experience in the IT industry (3+ years minimum).
• Strong interpersonal communication skills to maintain professionalism in high‑pressure situations.
• Strong critical thinking skills with the ability to approach challenges creatively and consider multiple perspectives.
• Exceptional attention to detail, organizational skills, and ability to document tasks thoroughly.

Seniority level

Associate

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting

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Location

Hartford, CT