Information Technology Manager (On-Site)

Questeq

Leechburg (Armstrong County)

On-site

USD 75,000 - 85,000

Full time

3 days ago

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Job summary

Questeq is seeking an experienced Information Technology Manager to join Leechburg Area School District. You will be the primary interface between Questeq and the educational institution and manage the overall IT delivery model.

Responsibilities include overseeing onsite day-to-day technical support and network operations, improving processes, coordinating with school staff to meet IT goals, and tracking performance metrics to drive improvements.

Qualifications

Bachelor’s degree required; industry certifications preferred.
Strong technical background with IT management experience.
Experience in leadership, strategic planning and staff development.
Ability to set clear performance expectations and drive improvement.
Familiarity with school IT environments and educational technology.

Responsibilities

Oversees onsite day-to-day technical support and network operations.
Improves desktop/hardware/software processes to support education goals.
Collaborates with school leadership to meet IT objectives and budget.
Prioritizes work for on-site staff to align with engineer skills.
Monitors ticket queues, documentation, and time-to-close metrics.
Identifies opportunities for remote resolution and process improvements.

Skills

Strong technical background

Leadership & vision

Strategic planning

Team building & staff development

Staff performance management

IT management

Communication systems management

Apple IOS experience

Data management (PIMS)

Education

Bachelor’s degree

4 Year Degree

Job description

Level: Experienced Job Location: Leechburg Area School District 15656 - Leechburg, PA 15656 Position Type: Full Time Education Level: 4 Year Degree Salary Range: $75,000.00 - $85,000.00 Salary/year Travel Percentage: None Job Shift: Day Job Category: Information Technology

Who we are:

We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.

What you will be doing:

The Information Technology Manager will join the talented team at Leechburg School District. You will be the primary interface between Questeq and the assigned educational institution and are responsible to manage the overall Questeq educational technology delivery model.

Essential Functions:

Oversees and executes the onsite day to day technical support and network operations
Improves network, desktop hardware and software processes and supports critical educational strategies
Works with Questeq and the schools administrative team to achieve the educational organization and Questeq IT goals
Prioritize work assigned to on-site staff to match the skills of the engineer (use the most cost effective engineer for the work)
Attends all corporate required meetings, such as, Technology Manager meetings
Proactively manages the entities onsite IT support staff
Manages and tracks call ticket queue, ticket documentation and time to close metrics
Analyze ticket information and identify productivity improvements
Identify opportunities to eliminate ticket causes
Identify opportunities for remote resolution
Works with Questeq administrative staff within the Front-Line Support, Infrastructure Support, and Project Services departments
Supervises the system-wide inventory of technology assets as defined between the educational organization and Questeq
Aids Questeq by identifying technology infrastructure current and future needs.
Assists with recommending technology improvements
Communicate effectively appropriate Sales Account Manager and/or Director, Field Operations on any issues or opportunities
Follows and adheres to Questeq’s Educational Technology Management (ETM) mode

Qualifications