Information Technology Manager (On-Site)

Questeq Inc

Leechburg (Armstrong County)

On-site

USD 75,000 - 85,000

Full time

4 days ago

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Job summary

Questeq Inc. is seeking an experienced Information Technology Manager for Leechburg Area School District. You will be the primary liaison between Questeq and the school, overseeing IT delivery and the on-site support model.

The role requires leading a team, managing network operations, and aligning IT initiatives with educational goals. Strong background in IT management, leadership, and strategic planning is essential.

Qualifications

Bachelor’s degree required; industry certifications preferred.
Extensive information technology management experience.
Experience with leadership, vision, and strategic planning.

Responsibilities

Oversee onsite day-to-day technical support and network operations.
Improve network, desktop hardware and software processes to support educational strategies.
Collaborate with school administrators to achieve IT goals for the district and Questeq.
Prioritize work for on-site staff to match engineer skills and cost efficiency.
Manage and track ticket queues, documentation, and time-to-close metrics.
Identify opportunities to reduce tickets and enable remote resolution.
Supervise inventory of technology assets across the district and Questeq.
Communicate with Sales/Director on issues or opportunities and follow ETM guidelines.

Skills

Leadership & vision

Strategic planning

Team building

Staff development

IT management

Communication systems

Data management

IOS experience

Education

Bachelor’s degree

Industry certifications preferred

Job description

Level: Experienced Job Location: Leechburg Area School District 15656 - Leechburg, PA 15656 Position Type: Full Time Education Level: 4 Year Degree Salary Range: $75,000.00 - $85,000.00 Salary/year Travel Percentage: None Job Shift: Day Job Category: Information Technology

Who we are:

We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.

What you will be doing:

The Information Technology Manager will join the talented team at Leechburg School District. You will be the primary interface between Questeq and the assigned educational institution and are responsible to manage the overall Questeq educational technology delivery model.

Essential Functions:

Oversees and executes the onsite day to day technical support and network operations
Improves network, desktop hardware and software processes and supports critical educational strategies
Works with Questeq and the schools administrative team to achieve the educational organization and Questeq IT goals
Prioritize work assigned to on-site staff to match the skills of the engineer (use the most cost effective engineer for the work)
Attends all corporate required meetings, such as, Technology Manager meetings
Proactively manages the entities onsite IT support staff
Manages and tracks call ticket queue, ticket documentation and time to close metrics
Analyze ticket information and identify productivity improvements
Identify opportunities to eliminate ticket causes
Identify opportunities for remote resolution
Works with Questeq administrative staff within the Front-Line Support, Infrastructure Support, and Project Services departments
Supervises the system-wide inventory of technology assets as defined between the educational organization and Questeq
Aids Questeq by identifying technology infrastructure current and future needs.
Assists with recommending technology improvements
Communicate effectively appropriate Sales Account Manager and/or Director, Field Operations on any issues or opportunities
Follows and adheres to Questeq’s Educational Technology Management (ETM) mode

Qualifications