Information Technology Coordinator

Questeq Inc.; Hummelstown (Dauphin County); On-site; USD 55,000 - 75,000; Full time

Job summary

Questeq Inc. seeks an Information Technology Coordinator to serve as the primary interface between Questeq and the Lower Dauphin School District, managing the overall IT delivery model for educational technology.

You will oversee onsite IT support, network operations, ticket management, and collaboration with district staff to align IT with educational goals and strategic planning.

Qualifications

• Industry certifications preferred.
• Strong customer service and communication skills.
• Experience with leadership and vision.
• Experience with strategic planning.
• Experience with team building.
• Experience with IT management.
• Familiarity with business systems management.
• Criminal background checks required.

Responsibilities

• Oversees and executes the onsite day to day IT technical support and network operations.
• Improves network, desktop hardware and software processes and supports critical educational strategies.
• Works with Questeq and the school's administrative team to achieve the educational organization and Questeq IT goals.
• Manages and tracks call ticket queue, ticket documentation and time to close metrics.
• Analyze ticket information and identify productivity improvements.
• Identify opportunities to eliminate ticket causes.
• Identify opportunities for remote resolution.
• Works with Questeq administrative staff within the Front Line and Infrastructure Services departments.
• Supervises the system-wide inventory of IT technology assets as defined between the educational organization and Questeq.
• Aids Questeq by identify technology infrastructure current and future needs.
• Assists with recommending technology improvements.

Skills

Customer service

Communication skills

Technical background

Leadership & vision

Strategic planning

Team building

IT management

Business systems management

Background checks

Education

Associate degree in IT

Job description

Who We Are

We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.

Who We Are

We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.

What You Will Be Doing

The Information Technology Coordinator will join ourtalented team at Lower Dauphin School District. As the Information Technology Coordinator, you will be the primary interface between Questeq and the educational organization and responsible for managing the overall Questeq education technology delivery model.

Essential Functions

• Oversees and executes the onsite day to day IT technical support and network operations
• Improves network, desktop hardware and software processes and supports critical educational strategies
• Works with Questeq and the school's administrative team to achieve the educational organization and Questeq IT goals
• Manages and tracks call ticket queue, ticket documentation and time to close metrics
• Analyze ticket information and identify productivity improvements
• Identify opportunities to eliminate ticket causes
• Identify opportunities for remote resolution
• Works with Questeq administrative staff within the Front Line and Infrastructure Services departments
• Supervises the system-wide inventory of IT technology assets as defined between the educational organization and Questeq.
• Aids Questeq by identify technology infrastructure current and future needs.
• Assists with recommending technology improvements

Qualifications

Knowledge and Skill Requirements:

• Industry certifications preferred
• Strong Customer Service and Communication Skills
• Associates degree in IT technology related field
• Solidtechnical background
• Experience with leadership & vision
• Experience with strategic planning - would be awesome
• Experience with team building a plus
• Experience with IT Management - preferred
• Familiarity with communication and business systems management
• Criminal background checks required