Information Technology Specialist (On Site)

Questeq Inc; Hummelstown (Dauphin County); On-site; USD 52,000 - 76,000; Full time

Job summary

Questeq Inc. is seeking an On-Site Information Technology Specialist to join the Lower Dauphin School District.

You will provide comprehensive desktop and mobile support across our educational environment, imaging workstations, applying software updates, and ensuring secure, up-to-date systems. The role requires hands-on experience with Active Directory, Windows OS, IOS devices, and strong customer-facing communication skills.

Qualifications

• Associate degree in a technically related field preferred.
• Experience providing computer and network support.
• Exceptional written and oral communication skills.
• Extensive troubleshooting skills.
• Ability to work well in a demanding and fast-paced environment.
• Excellent interpersonal skills for internal and external communications.

Responsibilities

• New computer setup including imaging, software installation, hardware upgrades and troubleshooting.
• Problem identification and resolution with focus on help desk tickets.
• Develop desktop strategies and configuration alternatives to meet customer needs.
• Create, deploy and maintain standard workstation images for desktops and laptops.
• Manage patch distribution and ensure OS updates and BIOS/driver maintenance.
• Understand Active Directory group policies and maintain application groups.
• Interact with customers by phone and in person.
• Provide ongoing hardware and software support for all technologies.
• Triage tickets and manage multiple priorities efficiently.

Skills

Troubleshooting

Customer communication

Desktop support

Interpersonal skills

Problem resolution

Fast-paced environment

Education

Associate degree in a technically related field

Tools

Active Directory

Microsoft Windows

iOS devices

Mobile device management

Job description

Who we are:We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.What you will be doing:The Information Technology Specialist (On-Site) will join the talented team at Lower Dauphin School District. You will provide support to our customers to ensure effective problem identification and resolution of software and hardware tools which include both desktop and laptop computers, mobile devices and printers used throughout the educational institution.Essential Functions:New computer setup which includes imaging, software installation, hardware upgrades and troubleshooting. Applies desktop updates, and configuration modifications.Conducts problem identification and resolution with a focus on help desk ticket resolution.Develops desktop strategies and configuration alternatives to best meet customer needs.Architects, create, deploy and maintain standard workstation images for desktops and laptops.Architects and implements patch distribution management (desktop).Ensures workstation operation system has the latest security updates (Microsoft and non-Microsoft products), service packs, and manages BIOS & driver maintenance.Understanding Active Directory group policies and maintaining application groups.Proven experience in desktop methodologies and best practices.Ability to interact with customers on the telephone and in person.Provides ongoing hardware and software support for all technologies.Addresses help desk tickets efficiently and in a timely manner.Troubleshoots and resolves technology failures, documenting required changes.Responsible for managing multiple priorities including tickets, projects and other assigned tasks.Keeps current with technology trends and changes related to position.Specific Technology Skills/ExperiencePC Security Administration/Update experience.Active Directory experience.Mobile device experience.Microsoft and IOS experienceQualifications & Educational RequirementsAssociate degree in technically related field preferred.Experience providing computer and network support.Exceptional written and oral communication skills.Must possess extensive troubleshooting skills.Ability to work well in a demanding and fast-paced environment.Excellent interpersonal skills for both internal and external communications.Required Clearances:Act 151: Child Abuse History ClearanceAct 34: Pennsylvania State Criminal History ClearanceAct 114: Federal Criminal History ClearanceAct 168: Required Employment History ReviewAct 24: Arrest/Criminal Conviction Report