Instructional Application Analyst (On Site)

Questeq Inc; Hummelstown (Dauphin County); On-site; USD 70,000 - 100,000; Full time

Job summary

Questeq Inc. seeks an Instructional Application Analyst to join the Lower Dauphin School District team.

You will maintain district software platforms that support classroom instruction and assessment, delivering daily technical application support for administrators, teachers, and students. Excellent communication and training skills are essential as you coordinate upgrades, manage help desk queues, and ensure secure access to instructional applications across Windows, MacOS, and Chrome

Qualifications

• Requires college degree preferred; high school diploma/GED and equivalent work experience considered.
• 2 years of experience directly supporting enterprise applications in a medium-sized environment preferred.
• Experience supporting K-12 education environments is a plus.
• Familiarity with Windows, MacOS and Chrome OS environments.
• Strong interpersonal skills for internal and external communications.
• Excellent organization and problem-solving abilities.

Responsibilities

• Maintains, analyzes, and troubleshoots all instructional software platforms in use across the district.
• Delivers training on instructional applications for administrators, teachers, and students.
• Acts as the 3rd/4th tier liaison for escalation and resolution of issues.
• Manages help desk queues and prioritizes project work within SLAs.
• Configures access, permissions, and security for instructional apps and cloud services.
• Coordinates with scheduling for online assessments and testing support.
• Keeps records of deployments, configurations, and conventions of instructional apps.
• Supports licensing specifications and annual budgeting for software needs.
• Stays current with educational technology trends and recommends improvements.

Skills

Communication

Customer Service

Training

Problem Solving

Organizational Skills

Team Collaboration

Education

Bachelor's degree preferred

High school diploma or GED

Tools

Google Workspace

Microsoft Active Directory

Windows

MacOS

Chrome

Job description

Who we are:We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.What you will be doing:The Instructional Application Analyst will join our talented team at the Lower Dauphin School District. You will be responsible for maintaining all district software platforms that support district instruction and assessment. Strong communication and customer service skills will be required to provide daily technical application support and training for administrators, teachers, and students.Essential Functions:Maintains, analyzes, troubleshoots, all software platforms that support district classroom instruction and assessmentConducts and coordinates training on the proper use of instructional applications for stakeholders throughout the designated learning environmentResponsible for troubleshooting all 3rd Tier escalation of instructional application support issues and coordinating with 4th Tier partners as the local liaison for resolutionManages assigned help desk ticket queues and prioritization of project work with adherence to established thresholds for response and deadlinesEstablishes connectivity, user enrollment, permissions, security, and functional access to instructional client-server applications as well as private and public cloud enabled servicesGathers criteria for custom modifications to existing instructional applications and provides analysis and coordination with partners on related projectsCurates technology-based instructional capability and ensures interoperability between application platforms and classroom endpoints and peripheralsContributes to contingency planning and provides procedures to sustain the instructional application lifecycleCoordinates with administrative scheduling to provide direct support for online assessment and related testing in the districtKeeps accurate records of instructional application conventions, deployment footprint, and configurationMakes recommendations, develops plans, and spearheads implementation of instructional application upgrades and annual data rolloverSupports application publishing and cloud migration initiativesGenerates the specifications for licensing of instructional applications; assists in identifying software needs in preparation of the annual budgetRemains current with trends in educational technology and offers recommendations to enhance instructional efficiency and innovate in the classroomRequired Education and Experience:College degree preferred; high school diploma/GED and equivalent work experience required2 years of experience directly supporting enterprise applications in a medium-sized environment preferred (multi-location, 10+ servers, 500+ nodes, 500+ users)Prior K-12 education experience preferredOnline Assessment Support - preferredGoogleFamiliarity in supporting applications in a multiple OS environment required (Windows, MacOS, & Chrome)Excellent interpersonal skills for both internal and external communicationsExcellent organization and problem-solving skillsExcellent customer service skillsFamiliarity with Microsoft Active Directory administration and permissions preferredAbility to conduct software application training for groups of all sizesUnderstanding of computer and network operationsMust be able to pass Child Abuse History, Criminal, and Fingerprinting clearancesThis is a full time, benefited position with medical, dental, vision and a 401K with a company match