INFORMATION TECHNOLOGY ASSOCIATE

California Department of Social Services; Sacramento (CA); Hybrid; USD 59,000 - 105,000; Full time

Job summary

The California Department of Social Services is seeking an Information Technology Associate / Business Analyst to join the Information Systems Division in Sacramento. Under the direction of an IT Supervisor II, you will translate business requirements into effective IT solutions and support PAL / BCP processes.

The role focuses on software engineering activities and requires coordinating with program staff, vendors, and project leadership to ensure documentation, analyses, and artifacts are up

Qualifications

• Experience translating business requirements into IT solutions.
• Ability to support PAL/BCP planning and federal funding requests.

Responsibilities

• Assist with gathering basic requirements and documenting business processes.
• Support preparation of impact/gap analyses and proposal evaluations.
• Coordinate routine project activities with internal teams, program staff, and vendors.
• Maintain relationships with project leadership and stakeholders with clear communications.
• Help prepare PAL documents, BCP inputs, and federal funding materials.
• Document current processes and identify minor inefficiencies for improvement.

Skills

Business analysis

Requirements gathering

Stakeholder communication

Project coordination

Job description

Position Details

Working Title

Job Code #: JC-535284

Position #(s): 800-712-1401-910

Working Title Business Analyst

Classification: INFORMATION TECHNOLOGY ASSOCIATE

$4,935.00 - $6,614.00 A

$5,424.00 - $7,270.00 B

$5,930.00 - $7,947.00 C

$6,521.00 - $8,740.00 D

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1

Work Location: Sacramento County

Telework: Hybrid

Job Type: Permanent, Full Time

Department Information

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.

ISD supports CDSS’s mission to preserve and strengthen families by delivering IT solutions that enable programs to efficiently connect families with essential services. The division collaborates with programs and counties to ensure IT systems meet statewide service delivery needs.

CDSS Guiding Principles

Diversity. Equity. Inclusion. Accessibility. Belonging. We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS.

Community Engagement We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services.

Empowerment We engage, operate, and advocate from the understanding that each community and person have desires and capabilities to lead in their own life.

Quality Services We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved.

Data Defined Outcomes We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.

Job Description And Duties

If you have a passion to be a part of a team that works to serve, aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families, then this is the place for you!

The Information Systems Division works in collaboration with programs and county agencies, to provide solutions to systems that assist, families access essentials such as, but not limited to, medical services, care providers, groceries, and transportation.

The California Department of Social Services’ (CDSS) Information Systems Division (ISD) has an amazing opportunity for an Information Technology Associate (ITA)/ Business Analyst to join a dynamic team andmake a difference in many young Californians’ lives. Under the direction of an IT Supervisor II, the ITA willsupport planning, analysis, and delivery of IT solutions, ensuring business requirements are translated into effective technical solutions and projects are executed efficiently.

Additionally, the incumbent will act as the project staff for the required analytical studies to determine the optimum solutions and prepare Project Approval Lifecycle (PAL) Framework documents, Budget Change Proposals (BCPs), and Federal Grant Funding requests necessary to obtain the required approvals and funding to implement solutions.

The duties of this position are focused on the Software Engineering domain; however, work may be assigned in other domains as appropriate.

• Assist with low-complexity project activities, including gathering basic requirements, documenting business processes, organizing project materials, and supporting simple data analysis tasks.
• Support Project Managers and senior team members by helping prepare impact and gap analysis materials, contributing to solicitation document drafts, and participating in administrative tasks during proposal evaluations.
• Coordinate routine project activities by communicating with internal teams, program staff, and vendors to track action items, schedule meetings, and ensure documentation is up to date.
• Maintain effective working relationships with project leadership, program teams, and other stakeholders by providing clear communication, timely updates, and organized project artifacts.
• Assist in preparing components of Project Approval Lifecycle (PAL) documents, Budget Change Proposal (BCP) inputs, and federal funding request materials under guidance from senior staff.
• Contribute to workflow and process analysis by documenting current processes, identifying minor inefficiencies, and supporting senior analysts in developing process improvement recommendations.

The Department of Social Services does not participate in E-Verify for employment authorization purposes. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

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Duty Statement

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Please Note

A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position. Applications submitted without an SOQ may be disqualified for this position.

Do not include any confidential information in any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

STATEMENT OF QUALIFICATIONS - APPLICATIONS RECEIVED WITHOUT A STATEMENT OF QUALIFICATIONS (SOQ) WILL NOT BE CONSIDERED.

NOTE: Resumes, cover letters, and other materials will not be accepted in place of the required SOQ. A resume is not required, but it is strongly encouraged.

To be considered for this position, applicants must submit a Statement of Qualifications (SOQ). The SOQ must be no more than two pages in length, single-spaced, using Ariel 12-point font, and must have the applicant's first and last name and Statement of Qualifications in the upper left corner. The SOQ must be completed and numbered in the exact order presented and provide responses to each of the following questions.

Please explain your experience as it relates to the following questions below:

• Describe a project or task where you supported business analysis activities. Explain how you assisted in gathering requirements, documenting workflows, identifying process gaps, or organizing information for senior analysts or project staff.
• Explain how you have collaborated with team members, program staff, or stakeholders to support project activities. Provide examples of how you contributed to meetings, coordinated with others, facilitated discussions at a basic level, or helped resolve questions by gathering information or clarifying details.
• Discuss your experience assisting with the analysis of a technical, system, or business process issue. Describe how you gathered information, summarized findings, organized data, or helped translate technical concepts for non-technical audiences.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is inaccurate or incomplete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Final Filing Date: 10/26/2026

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.