STUDENT ASSISTANT

California Department of Social Services; Sacramento (CA); Hybrid; USD 35,000 - 48,000; Part time

Job summary

California Department of Social Services is seeking a Field Technology Support Unit Student Assistant in Sacramento. The role supports ITLB operations through data analysis, documentation, and administrative tasks. You will assist in survey design, data system changes, and project tracking using Excel macros, pivot tables, and SharePoint.

The position emphasizes cross-functional support, adherence to policies, and effective end-user assistance within the Facility Management System ecosystem.

Qualifications

• Student status or enrollment in a qualifying program is expected.
• Familiarity with data entry and data management tasks.
• Ability to follow supervisor guidance and complete routine analyses.

Responsibilities

• Provide data analysis and administrative support to ITLB operations.
• Document changes in data systems and assist with small projects.
• Assist in surveys design, implementation, and assessment using advanced Excel tools.
• Develop and maintain project tracking reports using Word, Excel, and Visio.
• Support SharePoint site development for project collaboration and end-user training.

Skills

Data analysis

Administrative support

Communication

Problem solving

Tools

Microsoft Office Suite

Excel

SharePoint

Visio

Outlook

Word

Project

Pivot tables

Macros

Job description

Position Details

Working Title: Field Technology Support Unit Student Assistant

Job Code #: JC-534699

Position #(s): 800-812-4870-950

Classification: STUDENT ASSISTANT

Salary: $3,167.00 - $3,480.00 A
$3,389.00 - $3,724.00 B
$3,623.00 - $3,988.00 C
$3,878.00 - $4,268.00 D

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1

Work Location: Sacramento County

Telework: Hybrid

Job Type: Student Assistant

Department Information

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.

It is the mission of the Community Care Licensing Division (CCLD) to promote the health, safety, and quality of life of each person in community care through the administration of an effective collaborative regulatory enforcement system.

The ITLB's mission is to serve as an essential liaison bureau that connects people through technology and bridges the gap between our stakeholders through meaningful partnerships. We collaborate with stakeholders, prioritize user needs, drive automation, and process improvement to enhance the efficiency and quality of CCLD operations. Across these efforts, ITLB provides technological solutions and support to the division, with ISD, to provide and develop innovative and high quality products and services to provide a better quality of life for our end users.

The mission of the Field Technology Support Unit (FTSU) is to provide timely and effective support for CCLD users of the Facility Management System (FMS). The FTSU strives to ensure that users have a smooth and efficient experience with FMS and can achieve their goals within the system.

CDSS Guiding Principles

Diversity. Equity. Inclusion. Accessibility. Belonging.

We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS.

Community Engagement

We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services.

Empowerment

We engage, operate, and advocate from the understanding that each community and person has desires and capabilities to lead in their own life.

Quality Services

We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved.

Data Defined Outcomes

We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.

Job Description And Duties

Under the direction of the Supervisor I and guided by business analysts, the Student Assistant is a vital support role within the Information Technology Liaison Bureau (ITLB) and provides support to the daily operations through data analysis, insight generation, and administrative assistance within bureau. The Student Assistant documents changes in data systems and participates in small-scale entry-level projects to enhance data system functionality. The Student Assistant provides assistance in the design, implementation, and assessment surveys with advanced tools, contributing significantly to data-driven decision-making processes.

The Student Assistant aids in the development, implementation, and management of programs to support CCLD's strategies related to potential future data systems as well as learns about and follows the organizational policies, procedures, and guidelines used for CCLD.

The Student Assistant may generate project-related documentation and reports utilizing Microsoft Office Suite (Word, Project, Excel, Outlook, Visio, SharePoint), focusing on Excel spreadsheets with macros, pivot tables, and graphs for detailed project tracking. The Student Assistant may facilitate the development and maintenance of SharePoint sites for project collaboration, as well as provide first-level support to end-users.

The Student Assistant will assist in troubleshooting problems, guiding users through corrective steps, and escalating issues when necessary and the student assistant may also review and update CCLD system documentations submitted by CCLD managers.

The Student Assistant acts as a versatile team player, ready to support units and section within ITLB and engage in cross-functional projects.

The Department of Social Services does not participate in E-Verify for employment authorization purposes. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

You will find additional information about the job in the Duty Statement.

Special Requirements

Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position. Applications submitted without an SOQ may be disqualified for this position.

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

The Statement of Qualifications (SOQ) will be considered the first phase of the hiring process for this position. If your qualifications are competitive, you may be invited to an interview.

The SOQ must be typed and should not exceed one page in length. Use Arial 12-point font, single spacing, and ensure that margins are one inch on all sides. The document should include your first and last name, and it must be titled "Statement of Qualifications" at the top of the page. Please provide a narrative response (not a bulleted list) to the question below, including specific examples to support your qualifications.

• Describe how your work experience or education qualifies you for the role and responsibilities of this position based on the desirable qualifications.

Resumes and/or cover letters DO NOT take the place of the SOQ. Applications received without an SOQ or SOQs that do not include a response may not receive further consideration and may be excluded from the hiring process.

This position is subject to fingerprinting clearance by the Department of Justice.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.