ANALYST II

California Department of Social Services; Sacramento (CA); Hybride; USD 67 000 - 84 000; Plein temps

Résumé du poste

California Department of Social Services in Sacramento is seeking a Customer Relations Analyst to handle background check requirements for CCLD facilities and registries. You will research, analyze, and resolve complex issues, providing timely information to applicants and partner agencies.

The role requires strong written and oral communication skills and the ability to work in a hybrid environment with cross-functional teams within the CPMB.

Qualifications

• Knowledge of CCLD licensing laws, regulations and procedures.
• Familiarity with Licensing Information System (LIS) and background check case management systems.
• Ability to use Microsoft Word, Excel and other common software programs.

Responsabilités

• Respond to applicants, agencies, engaged partners and business partners regarding background check requirements for association with a CCLD facility or registry.
• Research, analyze and investigate complex issues and provide accurate, timely information for problem resolution.
• Maintain high accuracy, adapt to changing priorities and meet deadlines in a collaborative environment.

Description du poste

Position Details

• Job Code #: JC-534607
• Position #(s): 800-811-5393-910
• Working Title: Customer Relations Analyst
• Classification: ANALYST II
• Salary: $6,031.00 - $7,547.00 A
• Shall Consider: ANALYST I
• Salary (ANALYST I): $3,861.00 - $4,839.00 A
• Salary (ANALYST I - B): $4,181.00 - $5,233.00 B
• Salary (ANALYST I - C): $5,014.00 - $6,276.00 C
• Number of Positions: 1
• Work Location: Sacramento County
• Telework: Hybrid
• Job Type: Permanent, Full Time

Department Information

The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.

The mission of the Care Provider Management Branch (CPMB) is to ensure and promote the health and safety of each person in community care. Through the Guardian Management System, we serve, aid, and protect the most vulnerable persons associated to our agencies and registries by processing background checks that meet all State and Federal mandates in an equitable manner. The CPMB is seeking a motivated individual with excellent written and oral communication skills and the ability to adapt, evaluate, and be part of a changing organizational structure.

CDSS Guiding Principles

Diversity. Equity. Inclusion. Accessibility. Belonging.

We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS.

Community Engagement

We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services.

Empowerment

We engage, operate, and advocate from the understanding that each community and person has desires and capabilities to lead in their own life.

Quality Services

We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved.

Data Defined Outcomes

We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.

Job Description And Duties

Under the direction of the SSM I, the Analyst I/II performs work using a wide range of established and developed analytical skills and program knowledge to respond to applicants, agencies, engaged partners and business partner inquiries regarding background check requirements to be associated to a CCLD facility or registry. The Analyst I/II will research, analyze and investigate complex issues and provide accurate and timely information for problem resolution.

Applicants with knowledge of CCLD licensing laws, regulations and procedures, background check case management system, Licensing Information System (LIS), and the ability to use Microsoft Word, Excel, and other common software programs are highly desirable and will be given priority consideration. If you are a motivated, professional, and friendly person who enjoys assisting people in a collaborative environment, then this is the job for you.

The Department of Social Services does not participate in E-Verify for employment authorization purposes. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

You will find additional information about the job in the Duty Statement.

Special Requirements

Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position. Applications submitted without an SOQ may be disqualified for this position.

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

Applicants who do not follow these instructions will not be considered. The SOQ evaluates each applicant's ability to present the information clearly and concisely in writing. Your response should be one to two pages, typed, single spaced, and 12-point Arial font. Cover letters and resumes do not take the place of an SOQ.

• Describe a time when you managed a high-volume workload with multiple competing priorities. Explain how you organized your work, maintained accuracy, adapted to changing priorities and ensured deadlines were met. What was the outcome?
• Describe a time when you were assigned a new process, task or responsibility. Explain how you became proficient, demonstrated initiative, and transitioned to completing the work independently while maintaining quality and efficiency. Include any resources or strategies used.

This position is designated under the Conflict of Interest Code.

This position is subject to fingerprinting clearance by the Department of Justice.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Final Filing Date

10/16/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.