Influencer Marketing Client Success Manager

Publicis Groupe; New York (NY); Hybrid; USD 70,000 - 80,000; Full time

Job summary

Influential is seeking an experienced Specialist, Client Management to learn how we execute campaigns, working closely with our Client and Campaign Management teams to ensure scope, timelines, and processes are met. We’re looking for team members who are eager to learn and ready to dive headfirst into all things Influential.

The ideal candidate can handle multiple competing tasks on a daily basis, have previous agency account management experience, and is genuinely excited about our industry.

Qualifications

• 3+ years of experience working in an influencer marketing, digital media, or advertising environment.
• Strong organizational skills with the ability to handle multiple clients and priorities with discretion.
• Excellent written and verbal communication skills including the ability to interact professionally with external and internal clients.
• Comfortable working in a startup environment, creating organization and processes where none may already exist.
• Knowledgeable of all major social platforms (Instagram, Facebook, Pinterest, TikTok, YouTube).
• Up-to-date on the latest trends and innovations in the social realm.
• Bachelor’s degree or equivalent experience.
• A passion for all things social media.

Responsibilities

• Helping to drive the overall success of campaigns ranging in budget and complexity for clients across beauty, QSR, auto, CPG, finance, gaming, hospitality, and more by collaborating closely with the operations and sales teams.
• Participating in client campaign kick-off calls to outline influencer selection and execution details.
• Navigating campaign roadblocks and challenges by providing actionable solutions
• Preparing reports and analyzing ad performance relative to campaign objectives; providing optimization recommendations
• Staying on top of the workflow and completion of tasks in our project management platform
• Organizing timelines, creative concepts and paid media strategies for campaigns ranging anywhere from a one day to a one year flight
• Maintaining in-depth knowledge of ad products and relevant specs, guidelines, and business rules; manage asset delivery timelines
• Educating sales and clients on Influential’s core offerings, current industry trends and technologies
• Developing and fostering strong relationships with clients by building rapport that earns the respect of more senior clients through delivery and focus on detail
• Managing the monthly billing reconciliation process with finance
• Mentoring junior team members and sharing learnings across the Account Management discipline

Skills

Influencer marketing

Digital media

Advertising

Organizational skills

Education

Bachelor’s degree

Job description

Influential is seeking an experienced Specialist, Client Management to learn how we execute campaigns, working closely with our Client and Campaign Management teams to ensure scope, timelines, and processes are met. We’re looking for team members who are eager to learn and ready to dive headfirst into all things Influential.

The ideal candidate can handle multiple competing tasks on a daily basis, have previous agency account management experience, and is genuinely excited about our industry.