Client Success Manager – Influencer Campaigns

Publicis Groupe; Chicago (IL); Hybrid; USD 90,000 - 100,000; Full time

Job summary

Influential is seeking a Manager, Client Management to lead activation of campaigns for Publicis Groupe clients. You will coordinate with cross-functional teams to ensure campaigns are delivered on time and aligned with client objectives.

You will manage day-to-day communications, oversee campaign delivery, billing reconciliation, and develop opportunities within accounts, while mentoring junior team members in a hybrid work setting.

Qualifications

• 5-7 years of experience in client service, account management, or agency roles in media, marketing, or influencer ecosystems.
• Proven experience supporting management of client accounts.
• Foundational understanding of influencer marketing, branded content, and performance-driven campaigns.
• Excellent communication, organization, and team management skills.
• Ability to manage multiple priorities with attention to detail, resilience, and professionalism.

Responsibilities

• Partner with director manager on day-to-day client and agency communications for assigned accounts, building trusted relationships.
• Maintain strong knowledge of assigned agencies and clients.
• Support collection of campaign data and content for client reviews, QBRs, and milestone presentations.
• Oversee campaign delivery to ensure programs are executed flawlessly, on time, and aligned with client objectives.
• Oversee Specialists in managing campaign timeline with precision, using tools such as Monday.com.
• Partner with Influential team members including strategy & analytics, performance media, creator, and other capabilities for each campaign.
• Implement Influential client management processes, tools, and ways of working.
• Oversee Specialist in coordinating monthly billing reconciliation.
• Be a critical listener in client meetings to identify incremental opportunities within accounts.
• Contribute to inputs needed for Commercial Operations to support profitability tracking and financial health.
• Manage campaign performance with limited creator challenges throughout the process.
• Support day-to-day management of Specialist in campaign execution.
• Deliver client satisfaction by ensuring high-quality outputs, clear communication, and consistent follow-through.
• Look for opportunities to mentor Client Management junior team members.
• Deliver professional client correspondence and meeting composure.
• Attend Client Management Department meetings and cross-functional forums.
• Exemplify professional appearance and presence in meetings.
• Actively seek out opportunities to educate on influencer marketing trends and the creator economy.

Skills

Client service

Account management

Agency experience

Influencer marketing

Communication

Organization

Team management

Job description

Influential is seeking a Manager, Client Management to lead activation of campaigns for Publicis Groupe clients. You will coordinate with cross-functional teams to ensure campaigns are delivered on time and aligned with client objectives.

You will manage day-to-day communications, oversee campaign delivery, billing reconciliation, and develop opportunities within accounts, while mentoring junior team members in a hybrid work setting.