Inflight Ops Lead - Drive Service Excellence

United; San Francisco (CA); On-site; USD 88,000 - 108,000; Full time

Benefits offered by this job

Medical insurance

Flight privileges

Paid time off

401(k)

Job summary

United Airlines is seeking a supervisory pro for Inflight Services in the San Francisco area. The role supports Operations Managers, coordinating safety practices and reducing disruptions while driving Net Promoter Score improvements.

Responsibilities include logistics coordination, cross-team communication, and developing standard work with Inflight Operations supervisors. Strong leadership and problem solving are essential.

Qualifications

• Proven communication ability in diverse teams.
• Strong time management and organizational capabilities.
• Analytical problem-solving with a structured approach.
• Experience leading and influencing a team.
• Ability to adapt to a dynamic work environment.

Responsibilities

• Supervise operation areas across United airport operations.
• Address flight-level issues related to inflight, PSA, baggage, and boarding.
• Identify irregularities and coordinate with SOC/scheduling to resolve.
• Communicate across teams via phone, radio, and messaging to resolve issues.
• Ensure adherence to safety policies and regulatory practices.

Skills

Communication skills

Time management

Organizational skills

Analytical problem solving

Education

High School Diploma

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

United Airlines is seeking a supervisory pro for Inflight Services in the San Francisco area. The role supports Operations Managers, coordinating safety practices and reducing disruptions while driving Net Promoter Score improvements.

Responsibilities include logistics coordination, cross-team communication, and developing standard work with Inflight Operations supervisors. Strong leadership and problem solving are essential.