Airport Ops Supervisor: Lead Service & Efficiency

United; Seattle (WA); On-site; USD 80,000 - 98,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Parental leave

Employee assistance program

Commuter benefits

Paid holidays

Paid time off

401(k)

Flight privileges

Job summary

United Airlines in Seattle is hiring an Airport Operations Supervisor to lead front-line teams, ensuring on-time performance and high-quality service. You will coach staff, manage shift communications, and drive continuous improvement in safety and operations across the station.

The role requires strong leadership, conflict resolution, and IT fluency with company systems, with a base pay range of $80,235.90 to $98,066.10 per year and eligibility for bonus and flight privileges.

Qualifications

• High school diploma or equivalent.
• 2+ years’ experience in an operations or fast-paced environment.
• Experience leading teams and delivering customer service.
• Strong written, verbal, and interpersonal communication skills.
• Must be legally authorized to work in the United States without sponsorship.
• Reliable, punctual attendance is an essential function of the position.

Responsibilities

• Lead and engage front-line teams to deliver exceptional customer service and on-time, high-quality products.
• Review key metrics, conduct trend analyses, and drive continuous improvement.
• Oversee performance of a team, zone or area and ensure safety compliance.
• Provide coaching, feedback, and manage communications across shifts.
• Serve as SME on service delivery and union guidelines.
• Partner with Business Partners to support shared goals.
• Complete required documentation and attend meetings.

Skills

Leadership

Team management

Communication skills

Customer service

Education

High school diploma

Bachelor's degree

Job description

United Airlines in Seattle is hiring an Airport Operations Supervisor to lead front-line teams, ensuring on-time performance and high-quality service. You will coach staff, manage shift communications, and drive continuous improvement in safety and operations across the station.

The role requires strong leadership, conflict resolution, and IT fluency with company systems, with a base pay range of $80,235.90 to $98,066.10 per year and eligibility for bonus and flight privileges.