Ramp Airport Ops Supervisor - Lead Teams, Service & Safety

United; San Francisco (CA); On-site; USD 80,000 - 98,000; Full time

Benefits offered by this job

medical

dental

vision

life

accident & disability

parental leave

employee assistance program

commuter

paid holidays

paid time off

401(k)

flight privileges

Job summary

United Airlines in San Francisco is seeking a supervisor for Airport Operations to lead front‑line teams, coach performance, and ensure on‑time service with a focus on safety and quality. You will develop standard work, monitor behavior, and administer corrective actions as needed.

The role requires strong communication, union awareness, and the ability to analyze metrics. This full‑time position includes benefits and opportunities for growth in a global airline network.

Qualifications

• High school diploma or equivalent.
• 2+ years’ experience in an operations or fast-paced environment or successful completion of a company-sponsored training program.
• Experience leading teams and delivering customer service.
• Strong written, verbal, and interpersonal communication skills.
• Proven ability in conflict resolution, decision‑making, and team leadership.
• Proficient in IT systems and job‑relevant software.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.
• United will consider applicants with criminal histories consistent with Fair Chance Ordinance

Responsibilities

• Lead and engage front‑line teams to deliver exceptional customer service and on‑time, high‑quality products; conduct briefings, set clear expectations, and maintain strong team communications across shifts.
• Review key metrics, conduct trend analyses, and lead performance dialogues to drive continuous improvement and accountability.
• Participate in peer, safety, and accident review boards; address and resolve inappropriate behavior with clear, actionable feedback.
• Serve as a subject matter expert on service delivery, company procedures, and union guidelines; provide technical guidance as needed.
• Partner with Business Partners to support shared goals and ensure consistent service delivery.
• Complete required documentation, attend team and leadership meetings, support collateral projects, and manage communications (e.g., email, voicemail follow‑up).

Skills

Customer service

Team leadership

Conflict resolution

Communication skills

IT systems proficiency

Education

High school diploma or equivalent

Bachelor's degree

Job description

United Airlines in San Francisco is seeking a supervisor for Airport Operations to lead front‑line teams, coach performance, and ensure on‑time service with a focus on safety and quality. You will develop standard work, monitor behavior, and administer corrective actions as needed.

The role requires strong communication, union awareness, and the ability to analyze metrics. This full‑time position includes benefits and opportunities for growth in a global airline network.