Airport Operations Lead: Frontline Coaching & Service

United

San Francisco (CA)

On-site

USD 80,000 - 98,000

Full time

6 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

Flight privileges

401(k) and retirement plans

Parental leave

Job summary

United Airlines in San Francisco seeks an Airport Operations Supervisor to lead front-line teams, ensuring on-time, high-quality service in alignment with company standards and safety protocols. You will coach staff, analyze performance data, and support continuous improvement initiatives across shifts to deliver a consistent customer experience.

The role emphasizes teamwork, accountability, and strong communication while coordinating with business partners and leadership to meet operational

Qualifications

High school diploma or equivalent required.
2+ years in operations or fast-paced environment or completed company program.
Experience leading teams and delivering customer service.
Strong written, verbal, and interpersonal communication.
Proven conflict resolution, decision-making, and leadership.
Proficient in IT systems and job-relevant software.
Committed to accountability, teamwork, and safety orientation.

Responsibilities

Lead and engage front-line teams to deliver service excellence and on-time, high-quality products; set expectations and coach across shifts.
Monitor operations, conduct trend analyses, and drive continuous improvement; ensure shift turnover and alignment.
Provide guidance and feedback; participate in safety and performance reviews and audits.
Serve as subject matter expert on service delivery, procedures, and union guidelines; offer technical guidance as needed.
Partner with Business Partners to support shared goals and consistent service delivery.
Complete required documentation, attend meetings, and support collateral projects and communications.