Airport Ops Supervisor - Lead Teams to On-Time Service

United; San Diego (CA); On-site; USD 80,000 - 98,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Parental leave

401(k)

Flight privileges

Job summary

United Airlines in San Diego is seeking an Airport Operations Supervisor to lead and develop front-line teams, ensuring on-time, safe, and high-quality service across check-in, gates, and baggage handling.

You will review metrics, implement standard work, and coach staff while upholding safety protocols and company guidelines. The role includes collaboration with partners and participation in meetings; a high school diploma and 2+ years' experience required.

Qualifications

• High school diploma or equivalent.
• 2+ years in an operations or fast-paced business environment.
• Experience leading teams and delivering customer service.
• Strong written, verbal, and interpersonal communication skills.
• Proven ability in conflict resolution, decision-making, and team leadership.
• Proficient in IT systems and job-relevant software.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.
• United will consider applicants with criminal histories consistent with Fair Chance Ordinance

Responsibilities

• Lead front-line teams to deliver on-time, high-quality service; coach and develop staff.
• Monitor performance, analyze metrics, and implement improvement actions.
• Ensure safety protocols and company standards are followed.
• Provide guidance on service delivery and union guidelines.
• Coordinate with Business Partners to align on goals.

Skills

Team leadership

Customer service

Communication skills

Decision making

Safety awareness

IT systems proficiency

Education

High school diploma

Bachelor's degree

Job description

United Airlines in San Diego is seeking an Airport Operations Supervisor to lead and develop front-line teams, ensuring on-time, safe, and high-quality service across check-in, gates, and baggage handling.

You will review metrics, implement standard work, and coach staff while upholding safety protocols and company guidelines. The role includes collaboration with partners and participation in meetings; a high school diploma and 2+ years' experience required.