Airport Operations Leader: Elevate Service & Timeliness

United; Honolulu (HI); On-site; USD 80,000 - 98,000; Full time

Job summary

United Airlines in Honolulu, Hawaii seeks an Airport Operations Supervisor to lead front-line teams, deliver exceptional customer service, and ensure on-time, high-quality product delivery across shifts.

You will develop standard work, coach staff, monitor performance, and coordinate with partners to uphold safety, compliance, and company guidelines. This role requires strong communication and hands-on leadership in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 2+ years in an operations or fast-paced business environment or completion of a training program.
• Experience leading teams and delivering customer service.
• Strong written, verbal, and interpersonal communication skills.
• Proven ability in conflict resolution, decision-making, and team leadership.
• Proficient in IT systems and job-relevant software.
• Demonstrated strengths in business acumen, continuous improvement, and customer focus.
• Strong sense of accountability, teamwork, motivation, and safety orientation.
• Must be legally authorized to work in the United States without sponsorship.
• Reliable, punctual attendance is an essential function of the position.

Responsibilities

• Lead front-line teams to deliver exceptional customer service and on-time, high-quality products; set expectations and coach across shifts.
• Identify issues, apply problem solving, and develop action plans to address gaps in performance or behavior.
• Monitor team performance and customer interactions to ensure safety and compliance with standards.
• Review key metrics and lead performance dialogues to drive continuous improvement.
• Develop standard work processes and ensure effective shift turnover and operational alignment.
• Participate in safety and incident reviews; provide actionable feedback.
• Serve as a subject matter expert on service delivery and company procedures; collaborate with partners.

Job description

United Airlines in Honolulu, Hawaii seeks an Airport Operations Supervisor to lead front-line teams, deliver exceptional customer service, and ensure on-time, high-quality product delivery across shifts.

You will develop standard work, coach staff, monitor performance, and coordinate with partners to uphold safety, compliance, and company guidelines. This role requires strong communication and hands-on leadership in a fast-paced environment.