Patient Financial Concierge

Memorial Healthcare System; Town of Florida (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients and guarantors in hospital, ambulatory or medical office settings. You will gather demographic, financial and insurance information, verify eligibility, and ensure signatures on notices and forms.

Responsibilities include confirming orders, discharge tasks, collecting payments, providing estimates, and guiding patients to services.

Qualifications

• Strong communication and customer service skills required.
• Ability to gather and verify demographic, financial and insurance information.
• Attention to accuracy and ability to work in a high-volume setting.

Responsibilities

• Greet patients and guarantors at the workstation, hospital or office.
• Obtain necessary information and verify eligibility and insurance coverage.
• Explain policies and secure required signatures on notices and consent forms.
• Collect out-of-pocket amounts, provide estimates, and balance daily deposits.
• Assist with discharge tasks and coordinate referrals as needed.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients and guarantors in hospital, ambulatory or medical office settings. You will gather demographic, financial and insurance information, verify eligibility, and ensure signatures on notices and forms.

Responsibilities include confirming orders, discharge tasks, collecting payments, providing estimates, and guiding patients to services.