Industrial Technical Support Engineer - Grand Rapids, MI/Dallas, TX

Linx Printing Technologies Limited; Town of Grand Rapids (WI); On-site; USD 52,200 - 91,400; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k) plan

Job summary

Linx Printing Technologies Limited in Grand Rapids, MI is hiring an Industrial Technical Support Engineer to provide high-level technical support for coding and marking systems used in manufacturing. This role requires diagnosing complex electro-mechanical faults and offering remote assistance to distributors.

Applicants should have a Bachelor's degree in Engineering or equivalent experience, along with hands-on troubleshooting skills for industrial equipment. Benefits include a competitive salary and comprehensive package.

Qualifications

• Bachelor's degree or equivalent technical experience in Engineering.
• Minimum experience supporting industrial or production equipment in a technical engineering capacity.
• Proven hands-on experience troubleshooting electro-mechanical machinery and embedded control systems.
• Working knowledge of PLC integration, digital and analogue I/O, sensors, actuators, and basic ladder logic concepts.
• Experience diagnosing industrial networks and communication protocols.

Responsibilities

• Diagnosing complex electro-mechanical and software faults on equipment.
• Providing high-level technical support to distributors and customers.
• Supporting industrial printers and coders in automated manufacturing lines.
• Troubleshooting printheads, sensors, and industrial communications interfaces.
• Collaborating with Engineering, R&D, and Quality teams on product issues.
• Mentoring and developing other support engineers.

Job description

Imagine yourself… Doing meaningful work that makes an everyday impact on the world around you. Growing your expertise and expanding your skillset with every project. Thriving in a supportive, global team environment that values technical depth and continuous improvement. It’s possible with a role at Linx Printing Technologies (www.linxglobal.com). Linx, a Veralto company, is a leading global provider of coding and marking solutions used across manufacturing industries to code food, pharmaceuticals, and essential goods. As part of the Linx and broader Veralto team, you’ll work with production‑critical technology that makes a real‑world impact—while building deep engineering expertise and long‑term career growth. At Linx, we believe innovation starts with diverse perspectives and an inclusive workplace. We encourage applicants from all backgrounds to apply.

The Role

Reporting to the Technical Support leadership team, the Industrial Technical Support Engineer provides high‑level technical support for Linx’s industrial coding and marking systems used on high‑speed manufacturing lines. This hands‑on engineering role focuses on true machine fault‑finding across electro‑mechanical, electrical, electronic, fluid, and software systems—supporting distributors remotely and providing targeted on‑site assistance when required. This position is ideally suited for engineers who enjoy diagnosing complex industrial equipment and want high technical depth with reduced constant travel.

Location

Grand Rapids, MI area (Remote)

Typical Day

• Diagnosing complex electro‑mechanical, electrical, electronic, and software faults on production‑critical equipment.
• Providing escalation‑level remote technical support to distributors and customers, with selective on‑site intervention as needed.
• Supporting industrial printers and coders integrated into automated manufacturing lines.
• Troubleshooting printheads, sensors, digital and analogue I/O, fluid systems, and industrial communications interfaces.
• Analyzing RS232, Ethernet, and TCP/IP connectivity issues to restore system functionality.
• Collaborating with Engineering, R&D, and Quality teams to identify root causes and resolve systemic product issues.
• Mentoring and technically developing other support engineers.

Qualifications

• Bachelor’s degree or equivalent technical experience in Engineering (Automation, Electronics, Mechatronics, Controls, or related field).
• Minimum experience supporting industrial or production equipment in a technical engineering capacity (e.g., Field Service Engineer, Industrial Support Engineer, Maintenance or Commissioning Engineer).
• Proven hands‑on experience troubleshooting electro‑mechanical machinery and embedded control systems.
• Working knowledge of PLC integration, digital and analogue I/O, sensors, actuators, and basic ladder logic concepts.
• Experience diagnosing industrial networks and communication protocols (e.g., Ethernet, TCP/IP; diagnostic tools such as Wireshark considered an advantage).
• This role is not suitable for candidates with first‑ or second‑line IT helpdesk support backgrounds. Candidates must have direct experience diagnosing and repairing industrial machinery rather than end‑user computing devices.

Compensation & Benefits

US ONLY: The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

Compensation range: $52,200 - $91,400 USD per year. This job is also eligible for Bonus Pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Employment Equal Opportunity

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.

Accommodations

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request accommodation.