Industrial Technical Support Engineer - Grand Rapids, MI/Dallas, TX

Linx Printing Technologies; Dallas (TX); On-site; USD 52,200 - 91,400; Full time

Benefits offered by this job

Bonus Pay

Medical/Dental/Vision Insurance

401(k) Plan

Job summary

Linx Printing Technologies is seeking an Industrial Technical Support Engineer to provide high-level technical support for coding and marking systems in the Dallas, TX area. This hands-on engineering role involves diagnosing complex faults across various systems to ensure optimal performance of production-critical equipment.

The ideal candidate should hold a degree in Engineering and possess significant troubleshooting experience with industrial machinery. This position offers remote flexibility and contributes to a collaborative, innovative work environment.

Qualifications

• Bachelor's degree or equivalent technical experience in Engineering.
• Minimum experience supporting industrial or production equipment.
• Proven hands-on experience troubleshooting electro-mechanical machinery.

Responsibilities

• Diagnosing complex faults on production-critical equipment.
• Providing escalation-level remote technical support.
• Troubleshooting printheads, sensors, digital and analogue I/O.

Skills

Troubleshooting electro-mechanical machinery

Diagnosing industrial networks

PLC integration knowledge

Understanding digital and analogue I/O

Education

Bachelor's degree in Engineering or equivalent technical experience

Tools

Wireshark

Job description

Overview

Doing meaningful work that makes an everyday impact on the world around you. Growing your expertise and expanding your skillset with every project. Thriving in a supportive, global team environment that values technical depth and continuous improvement.

Imagine yourself…

• Doing meaningful work that makes an everyday impact on the world around you.
• Growing your expertise and expanding your skillset with every project.
• Thriving in a supportive, global team environment that values technical depth and continuous improvement.

It’s possible with a role at Linx Printing Technologies (www.linxglobal.com).

Linx, a Veralto company, is a leading global provider of coding and marking solutions used across manufacturing industries to code food, pharmaceuticals, and essential goods. As part of the Linx and broader Veralto team, you’ll work with production‑critical technology that makes a real‑world impact—while building deep engineering expertise and long‑term career growth.

At Linx, we believe innovation starts with diverse perspectives and an inclusive workplace. We encourage applicants from all backgrounds to apply.

The Role

Reporting to the Technical Support leadership team, the Industrial Technical Support Engineer provides high‑level technical support for Linx’s industrial coding and marking systems used on high‑speed manufacturing lines. This hands‑on engineering role focuses on true machine fault‑finding across electro‑mechanical, electrical, electronic, fluid, and software systems—supporting distributors remotely and providing targeted on‑site assistance when required.

This position is ideally suited for engineers who enjoy diagnosing complex industrial equipment and want high technical depth with reduced constant travel.

Location: Grand Rapids, MI or Dallas, TX area (Remote)

In this role, a typical day will look like:

• Diagnosing complex electro‑mechanical, electrical, electronic, and software faults on production‑critical equipment.
• Providing escalation‑level remote technical support to distributors and customers, with selective on‑site intervention as needed.
• Supporting industrial printers and coders integrated into automated manufacturing lines.
• Troubleshooting printheads, sensors, digital and analogue I/O, fluid systems, and industrial communications interfaces.
• Analyzing RS232, Ethernet, and TCP/IP connectivity issues to restore system functionality.
• Collaborating with Engineering, R&D, and Quality teams to identify root causes and resolve systemic product issues.
• Mentoring and technically developing other support engineers.

The essential requirements of the job

• Bachelor’s degree or equivalent technical experience in Engineering (Automation, Electronics, Mechatronics, Controls, or related field).
• Minimum experience supporting industrial or production equipment in a technical engineering capacity (e.g., Field Service Engineer, Industrial Support Engineer, Maintenance or Commissioning Engineer).
• Proven hands‑on experience troubleshooting electro‑mechanical machinery and embedded control systems.
• Working knowledge of PLC integration, digital and analogue I/O, sensors, actuators, and basic ladder logic concepts.
• Experience diagnosing industrial networks and communication protocols (e.g., Ethernet, TCP/IP; diagnostic tools such as Wireshark considered an advantage).

This role is not suitable for candidates with first‑ or second‑line IT helpdesk support backgrounds. Candidates must have direct experience diagnosing and repairing industrial machinery rather than end‑user computing devices.

Linx is proud to be part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s global network of 17,000 associates, you become part of a culture where purpose meets possibility—where your work has everyday impact and your career has room to grow. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

US ONLY

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $52,200 - $91,400 USD per year. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

, Brian Smith