Technical Support Specialist - Grand Rapids

Linx Printing Technologies; Grand Rapids (MI); On-site; USD 52,200 - 91,400; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k) plan

Job summary

A leading provider of coding solutions is looking for a Technical Support Specialist to provide advanced technical support across coding and marking technologies. The role emphasizes customer application integration and requires experience in technical escalation resolution. This remote position is based in the United States, with some domestic and international travel required. Ideal candidates should be within commuting distance from Grand Rapids, MI. A competitive salary range of $52,200 to $91,400 USD, plus bonuses, is offered along with comprehensive benefits.

Qualifications

• Experience in advanced technical support in an industrial or manufacturing environment.
• Demonstrated experience with applications and system integration.
• Experience resolving complex technical escalations.
• Ability to work independently in a remote environment.
• Willingness to travel domestically and internationally.

Responsibilities

• Providing advanced technical support for CIJ, IJ, TTO, and Laser systems.
• Diagnosing complex hardware, software, ink, and application issues.
• Supporting customer integrations including PLCs, I/O, RS232, Ethernet, and TCP/IP.
• Acting as an escalation point for customers and field teams.
• Collaborating with Engineering, Quality, and Global Technical Support.

Skills

Advanced technical support

System integration

Problem-solving skills

Customer service

Ability to work independently

Tools

Remote diagnostic tools

CRM or ticketing systems

Job description

• Doing meaningful work that makes an everyday impact on the world around you.
• Growing your expertise and expanding your skillset with every project.
• Owning your ambition and fueling your career growth.

Imagine yourself…

It’s possible with a role at Linx Printing Technologies (www.linxglobal.com).

Linx, a Veralto company, is a leading global provider of coding and marking solutions for date and batch coding of products and packaging across manufacturing industries. As part of the Linx team and the broader Veralto network, you’ll work with products that make an everyday impact on the food, medicine, and essential goods we all rely on—while building a meaningful, long-term career.

At Linx, we prioritize innovation, diversity, and inclusion, and we encourage candidates from all backgrounds to apply.

About Linx

Reporting to the Technical Support Manager, the Technical Support Specialist – USA (Applications & Integration) plays a critical role in supporting Linx’s growing presence in the United States. This position provides advanced technical support across Linx coding and marking technologies, with a strong focus on customer applications, communications, and system integration. This is a remote‑based role within the United States.

In this role, a typical day will look like:

• Providing advanced technical support for CIJ, IJ, TTO, and Laser systems.
• Diagnosing complex hardware, software, ink, and application issues.
• Supporting customer integrations including PLCs, I/O, RS232, Ethernet, and TCP/IP.
• Acting as an escalation point for customers and field teams.
• Collaborating with Engineering, Quality, and Global Technical Support.
• Creating and maintaining technical documentation and knowledge articles.

Travel & Working Conditions

This is a remote role with domestic and international travel up to approximately 25%. Travel is typically planned monthly and may include up to one week per month away from home.

The essential requirements of the job include:

• Experience in advanced technical support in an industrial or manufacturing environment.
• Demonstrated experience with applications and system integration.
• Experience resolving complex technical escalations.
• Ability to work independently in a remote environment.
• Willingness to travel domestically and internationally.
• Must be within commutable distance from Grand Rapids, MI

Preferred Qualifications

• Experience with coding and marking equipment (CIJ, IJ, TTO, Laser).
• Knowledge of industrial automation environments and plant systems.
• Familiarity with remote diagnostic tools and CRM or ticketing systems.

About Linx (a Veralto Company)

At Linx, part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), we grow talent and offer the opportunity to build a meaningful career based on your strengths. Veralto is a global leader in essential technology solutions, united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $52,200 – $91,400 USD per year. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

, Brian Smith