Technical Customer Support Specialist – Industrial Services

HR Power 10

Louisville (KY)

On-site

USD 45,000 - 65,000

Full time

7 days ago

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Job summary

Precision Services in Louisville seeks a Customer Support Specialist who blends organization, technical curiosity, and a customer-focused mindset to support industrial solutions. You will learn equipment details, collaborate with sales and operations, and help customers find the right solutions while keeping projects and communications running smoothly.

You will build expertise through hands-on training, manage inquiries, quotes, and orders in Salesforce and Sage, and coordinate with shop and

Qualifications

1–3 years of experience in customer service, inside sales, sales support, order processing, or related role.
Experience in industrial services, manufacturing, mechanical equipment, pumps, valves, or technical products is a plus.
Strong attention to detail, organizational skills, and problem-solving ability.
Comfortable working with numbers, pricing, quotes, and detailed documentation.
Proficiency in Microsoft Office, particularly Excel.
Experience with Salesforce, Sage, or similar CRM/ERP systems preferred.
Associate's or bachelor's degree preferred, but relevant experience and technical aptitude valued.
Willingness to learn technical terminology, products, and processes.

Responsibilities

Develop a strong understanding of industrial equipment, repair services, and customer applications.
Work with sales and technical teams to identify needs and recommend solutions.
Prepare detailed, accurate quotes and proposals.
Research customer inquiries and gather information to ensure technically sound solutions.
Build confidence and expertise through hands-on learning and training.
Manage customer inquiries, quotes, orders, and follow-up activities with accuracy.
Maintain complete, organized customer records in Salesforce.
Enter and verify order information using Sage ERP.
Coordinate with shop, service, and operations teams to ensure clear communication.
Monitor open orders and provide timely, accurate status updates.
Serve as a knowledgeable point of contact and respond professionally to questions.
Follow up on quotes and opportunities to move projects forward.
Partner with outside sales to support accounts and identify new business.