Customer Solutions Specialist (Industrial Industry)

Solve Industrial Motion Group; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading industrial solutions company in Charlotte is seeking a Customer Solutions Specialist to enhance customer satisfaction by providing expert solutions and support. In this role, you will interact directly with customers, resolve product inquiries, create sales orders, and maintain client information in the CRM. Ideal candidates should have a high school diploma and at least 2 years of customer service experience. Proficiency in Microsoft Office is required. This position emphasizes building strong customer relationships and collaboration with sales teams.

Qualifications

• 2+ years of customer service experience.
• Intermediate experience using Microsoft Office Suite.

Responsibilities

• Provide service by listening to customer needs and communicating solutions.
• Enter customer purchase orders and create corresponding sales orders.
• Prepare accurate price quotes for customers.
• Respond to customer inquiries regarding adjustments and shipments.

Skills

Customer service

Communication

Problem-solving

Technical product knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Customer Solutions Specialist (Industrial Industry)

Solve Industrial Motion Group strives to be the trusted source for engineered bearings and power transmission solutions. Supported by a diverse range of products within Solve’s brand portfolio and our unmatched technical expertise, we have over 100,000 ready‑to‑ship components. At Solve we innovate with ambition, offering custom solutions in a wide range of applications. We obsess over our customers, leveraging our nationwide network for industry‑leading product availability and best‑in‑class customer service. Our engaged team leads with integrity, and unites with purpose, driving toward innovation and continuous improvement every day.

Position Description

Reporting to the Director of Sales Operations, the Customer Solutions Specialist is responsible for supporting Solve’s customers by offering thoughtful and knowledgeable solutions to satisfy their inquiries and trouble‑shoot any product issues. The CSS will consult with our customers to understand their business and make calculated product recommendations. Working in tandem with the Regional Sales Managers, they will serve as the internal support to ensure the sales life cycle for our customers is seamless.

Responsibilities

• Provide best‑in‑class service by listening attentively to customer needs, and effectively communicating the best applicable solution via phone or email.
• Upon receipt of customer purchase orders, enter and create corresponding sales orders, and advise them on future forecasting of products.
• Prepare accurate price quotes for customers, including estimates of related shipping charges and expected delivery dates.
• Stay current with product knowledge to accurately advise customers on the best product options.
• Respond efficiently to customer inquiries regarding adjustments, returns, credits or shipment tracking.
• Partner closely with the Regional Sales Manager to gather customer information and be the most qualified resource for any sales support needs.
• Communicate and collaborate with other internal departments to identify the best solutions for customers.
• Establish customer relationships with a consultative approach and utilize technical product knowledge to assist with product selection.
• Set up client accounts in our internal CRM, and maintain and update all necessary client information.

Qualifications

• High School Diploma or equivalent.
• 2+ years of customer service experience.
• Intermediate experience using Microsoft Office Suite.

Preferred Qualifications

• 1+ year of technical training or equivalent industry experience.
• Industrial sales experience.
• Previous customer service experience in a power transmission or bearings industry.

Solve is proud to be an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offence or stalking, or any other class or status in accordance with applicable federal, state, and local laws.