Field Service Dispatcher: Generators & Equipment

ACF Industrial Energy; Jacksonville (FL); Sur place; USD 25 000 - 39 000; Plein temps

Résumé du poste

ACF Industrial Energy is seeking a highly organized Service Coordinator to support our Generator Service team. This role focuses on dispatching, field service coordination, logistics, and customer support to ensure efficient technician scheduling and smooth project progress.

The ideal candidate has experience in service dispatching or field service administration and will coordinate with technicians, customers, and parts to maintain timely service delivery in a dynamic industrial environment.

Qualifications

• Associate degree, or 2+ years of experience in service coordination, dispatching, logistics, customer service, field service administration, or related role.
• Strong organizational, communication, and multitasking skills.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Ability to learn new software and business operating systems quickly.
• Ability to work collaboratively across departments and support team objectives.
• Basic mechanical aptitude and ability to work in a fast-paced environment.

Responsabilités

• Coordinate and schedule field service technicians to maximize efficiency and customer response times.
• Manage incoming service requests, emergency calls, preventative maintenance visits, and scheduled service work.
• Serve as the primary point of contact for customers regarding service inquiries, scheduling updates, and project status.
• Monitor technician schedules and make adjustments based on customer needs and business priorities.
• Prepare and submit service quotations for repairs, emergency service calls, and preventive maintenance agreements.
• Proactively follow up with customers on open quotations and pending service opportunities.
• Track work orders from initiation through completion to ensure timely execution and billing.
• Review daily invoicing and monitor Work in Progress reports to ensure accurate and timely processing.
• Enter and maintain service data within company business programs.
• Coordinate closely with the Parts Department to ensure technicians have necessary parts and materials before scheduled service calls.
• Manage and schedule recurring preventative maintenance agreements.
• Provide cross-functional support to other departments when needed.
• Assist with inventory, warehouse organization, shipping/receiving, and parts-related activities.
• Support warehouse operations, including loading/unloading shipments and preparing outgoing deliveries.
• Operate material handling equipment, including forklifts, when required and properly trained.

Connaissances

Service coordination

Dispatching

Customer service

Multitasking

Microsoft Office

Communication

Formation

Associate degree

Outils

Microsoft Office

Description du poste

ACF Industrial Energy is seeking a highly organized Service Coordinator to support our Generator Service team. This role focuses on dispatching, field service coordination, logistics, and customer support to ensure efficient technician scheduling and smooth project progress.

The ideal candidate has experience in service dispatching or field service administration and will coordinate with technicians, customers, and parts to maintain timely service delivery in a dynamic industrial environment.