Industrial Parts Specialist: Tech Support & Quotes

Aston Carter; Cleveland (OH); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental & Vision

401(k) Retirement Plan

Life Insurance

Paid Time Off

Job summary

Aston Carter is seeking a Technical Parts Specialist in Cleveland, OH, to support customers and internal teams with parts sales, order management, and technical support. You will process orders, research information, prepare quotes, expedite shipments, and resolve inquiries, leveraging strong mechanical aptitude and ERP proficiency.

You will interpret manuals, BOMs, and maintenance docs, provide product recommendations, manage returns, and track orders while maintaining high service levels in a

Qualifications

• Experience processing parts orders, quotes, and customer inquiries.
• Ability to interpret parts manuals, BOMs, operator manuals, maintenance documentation, and picklists.
• Strong mechanical aptitude and technical understanding of industrial, agricultural, construction, or mobile equipment.
• Experience using ERP or order processing systems for order entry, tracking, and inventory management.
• Strong verbal and written communication skills with the ability to provide exceptional customer service.

Responsibilities

• Respond to customer inquiries via phone and email regarding parts availability, pricing, and product information.
• Process customer orders accurately and efficiently.
• Research technical information and collaborate with internal departments to resolve customer requests.
• Interpret operator manuals, maintenance documentation, parts books, BOMs, and other technical resources.
• Track and expedite customer orders to ensure timely fulfillment.
• Generate customer quotes and provide pricing and availability information.
• Assist customers with returns, exchanges, and substitutions.
• Monitor open orders and proactively communicate updates to customers.
• Review and manage special-order holds and exceptions.
• Support branch inventory management and stock level maintenance.
• Identify opportunities to increase parts sales through product recommendations and special-order programs.
• Assist with reporting and performance analysis related to parts delivery and customer service metrics.

Skills

Parts orders

Quotes & inquiries

Manuals & BOMs

ERP systems

Customer service

Mechanical aptitude

Tools

JDE ERP

Job description

Aston Carter is seeking a Technical Parts Specialist in Cleveland, OH, to support customers and internal teams with parts sales, order management, and technical support. You will process orders, research information, prepare quotes, expedite shipments, and resolve inquiries, leveraging strong mechanical aptitude and ERP proficiency.

You will interpret manuals, BOMs, and maintenance docs, provide product recommendations, manage returns, and track orders while maintaining high service levels in a