Technical Product Support Manager

Rise Technical; Cleveland (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

Rise Technical in Cleveland, Ohio is seeking a Technical Product Support Manager to oversee the full lifecycle of spare parts and accessories operations. The role involves driving sales growth, improving processes, and ensuring customer satisfaction.

Ideal candidates should have a Bachelor's degree and experience in sales and supply chain, along with strong leadership skills to collaborate effectively across departments.

Qualifications

• Bachelor's degree required.
• Background in sales and supply chain is preferred.
• Team leadership experience is advantageous.

Responsibilities

• Oversee the end-to-end spare parts and accessories process.
• Lead and support a team responsible for quote and order management.
• Ensure smooth, accurate customer experience.

Skills

Sales experience

Supply chain knowledge

Team leadership

Customer service skills

Education

Bachelor's degree in a related field

Job description

Cleveland, Ohio – Commutable from: Akron, Elyria, Warren, Youngstown and Mentor

Are you a Technical Product Support Manager looking to enhance your skillset with specialist industry training with the opportunity to progress?

In this role, you will oversee the full lifecycle of spare parts and accessories operations, from quoting and order entry to fulfilment, while driving sales growth, improving internal processes, and ensuring an exceptional customer experience. You will also lead a team, collaborate across departments and take ownership of strategy, inventory coordination and post-sale support.

This role would suit a candidate with a background in sales and supply chain looking to progress, lead and enhance their skillset while gaining more responsibility and recognition.

The Role

• Oversee the end-to-end spare parts and accessories process
• Lead and support a team responsible for quote and order management
• Ensure smooth, accurate customer experience

The Candidate

• Bachelors related degree
• Looking to work collaboratively