Parts Specialist: Customer-Focused Parts & Solutions Pro

United Engines, LLC.; Oklahoma City (OK); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

401(k) Savings Plan

Medical, dental, and vision programs

Paid vacation and sick time

Holidays and vacation

Flexible work schedules

Tuition reimbursement

Employee Assistance Program

Short-term and long-term disability

Job summary

United Engines, LLC. in Oklahoma City seeks a Parts Specialist who can identify replacement parts, prepare quotes, manage inventory, and provide dependable service to customers.

You will use catalogs and computer systems to research part numbers, pricing, availability, and substitutions, handle orders, process payments, and maintain accurate stock levels in a fast-paced parts environment. This role offers problem solving, exposure to multiple product lines, and opportunity to support equipment

Qualifications

• High school diploma or GED.
• 2–4 years of related parts, equipment, mechanical, retail parts, or customer service experience.
• Ability to complete detailed work accurately and thoroughly.
• Strong verbal and written communication skills.
• Customer-focused approach with the ability to follow company policies and procedures.
• Ability to identify customer needs, research solutions, and communicate parts options clearly.
• Comfortable working with pricing, quotes, payments, and order documentation.
• Oracle experience is preferred.

Responsibilities

• Assist customers with identifying and purchasing spare and replacement parts across multiple product lines.
• Use parts catalogs and computer systems to research part numbers, pricing, availability, and compatible replacements.
• Determine the correct replacement parts by reviewing existing components, customer requests, and equipment issue descriptions.
• Receive and process telephone and in-person parts orders.
• Fill customer orders accurately from available inventory.
• Calculate pricing and prepare sales quotes for single-part and multi-part orders.
• Process customer payments or obtain credit authorization.
• Explain part features, applications, and equipment functionality to customers.
• Demonstrate equipment and provide clear product information.
• Inspect returned parts for defects and process exchanges or refunds according to company procedures.

Skills

Customer service

Communication skills

Microsoft Office (Word, Excel, Outlook

Mechanical aptitude

Research part numbers

Education

High school diploma or GED

Tools

Oracle

Job description

United Engines, LLC. in Oklahoma City seeks a Parts Specialist who can identify replacement parts, prepare quotes, manage inventory, and provide dependable service to customers.

You will use catalogs and computer systems to research part numbers, pricing, availability, and substitutions, handle orders, process payments, and maintain accurate stock levels in a fast-paced parts environment. This role offers problem solving, exposure to multiple product lines, and opportunity to support equipment