Industrial Parts Customer Service & Order Specialist

USA MOT Motion Industries, Inc.; Fort Dodge (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Paid vacation and holidays

Job summary

Motion Industries is seeking a Customer Service Representative in Fort Dodge, IA. The role involves handling customer calls, processing orders, and providing quotes with attention to accurate order entry and pricing within established margins.

You will maintain inventory levels, source products, and coordinate shipping to customers. Strong communication, reliability, and multitasking will help drive satisfaction and repeat business.

Qualifications

• High school diploma or GED with 0–3 years related experience.
• Strong reliability, organization, and attention to detail.
• Excellent communication, written and verbal, with good listening skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Respond to basic customer inquiries and provide quotes.
• Enter orders via phone, fax, email, or counter sales.
• Negotiate pricing within established parameters to influence gross profit.
• Maintain inventory levels and source products across inventories.
• Determine cost-effective shipping methods for orders.
• Expedite backorders and assist with returns.
• Collaborate with Account Representatives to ensure customer satisfaction.

Skills

Customer service

Order entry

Communication

Time management

Multitasking

Education

High school diploma or GED

Tools

Business systems

Internet research

Job description

Motion Industries is seeking a Customer Service Representative in Fort Dodge, IA. The role involves handling customer calls, processing orders, and providing quotes with attention to accurate order entry and pricing within established margins.

You will maintain inventory levels, source products, and coordinate shipping to customers. Strong communication, reliability, and multitasking will help drive satisfaction and repeat business.