IT Desktop Support Analyst Tier 2

Protégé Hunters; Illinois; On-site; USD 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an experienced IT Desktop Support Analyst with a strong technical background and a focus on providing support in a manufacturing environment. The ideal candidate will have at least 3 years of experience and strong skills in Microsoft Office applications. This full-time role involves maintaining IT systems, troubleshooting issues, and supporting end-users to enhance operational efficiency.

Qualifications

• 3+ years of experience in a similar position.
• Previous experience with setup/troubleshooting thermal printers is a plus.
• Strong technical background in IT systems.

Responsibilities

• Perform routine maintenance tasks such as software updates.
• Configure and install various computers and servers.
• Support IT security measures and protocols.
• Handle escalated technical issues from Tier 1 support.
• Manage IT requests from the ticketing system.

Skills

Advanced knowledge of desktop/laptop and printer repair

Proficient in Microsoft Office applications

Excellent verbal and written communication skills

Problem-solving skills

Ability to manage multiple tasks

Language skills: Spanish (plus)

Education

Associate's Degree in Computer Science or related field

CompTIA A+ certification

Tools

Office 365

Windows servers

Network configurations

Endpoint backup software

Microsoft Intune

Job description

Protege Hunters has an Immediate opportunity for a savvy IT Desktop Support Analyst Tier specialist. Ideal candidate will have a manufacturing background and a track record of providing advanced technical support and maintaining the operational efficiency of IT systems specifically within a manufacturing environment. The ideal candidate possesses a strong technical background, problem-solving skills, and a customer service-oriented mindset to ensure the smooth operation of IT infrastructure and enhance user satisfaction. This includes Office 365 configuration and end-user support for the entire office suite.

Qualifications/Requirements

• Education: Associate's Degree in Computer Science or a related field desired. CompTIA A+ certification preferred.
• Experience: 3+ years of experience in a similar position. Previous experience with setup/troubleshooting thermal printers is a plus.
• Technical Skills: Proficient in Microsoft Office applications and advanced understanding of computer systems (Windows & Mac) connected in LAN/WAN environments. Advanced knowledge of desktop/laptop and printer repair.
• Communication Skills: Excellent verbal and written communication skills. Strong interpersonal skills and the ability to effectively communicate technical information to non-technical people.
• Problem-Solving: Motivated self-starter with strong problem-solving skills and the ability to interact effectively with people at all levels.
• Multitasking: Ability to manage multiple tasks and work under pressure to meet deadlines.
• Language Skills: Ability to speak/understand Spanish is a plus.

Responsibilities

• System Maintenance and Configuration: Perform routine maintenance tasks such as software updates, system backups, and network configurations to ensure optimal performance and security within the manufacturing environment.
• Configure and install various computer and Windows servers, integrating new hardware and applications under the supervision of a senior engineer if needed.
• Deploy and configure hardware, including workstations, monitors, and peripherals.
• Support IT security measures and protocols, including antivirus updates and patch management.
• Handle escalated technical issues from Tier 1 support, providing in-depth analysis and resolution.
• Maintenance: Maintain endpoint backup software and antivirus software.
• Audio/Visual Support: Support audio and video equipment in conference rooms.
• Equipment Management: Move computer and printer equipment as needed. Setup/configure computer equipment for onboarding and offboarding.
• Asset Management: Maintain the Asset Management database to reflect current hardware allocation.
• Special Projects: Work on special projects as needed.
• Ticket Management: Review, prioritize, take ownership, and resolve IT requests from the ticketing system. Incidents and requests may be submitted via phone calls, emails, IMs, or in person.
• Policy Enforcement: Work with Microsoft Intune to push out updates and policies to desktops and laptops.
• Mobile Device Support: Setup and support Android scanners and tablets on the production floor.
• Compliance: Ensure compliance with company IT policies and security procedures.
• Provide remote and potentially on-site support for manufacturing equipment, workstations, servers, and other IT devices.
• Excellent Verbal and Written Skills are mandatory.

Additional Information

• Forward Resumes to [e-mail]
• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Staffing and Recruiting

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