Industrial IT Desktop Support Technician (On‑Site/Remote)

Jobtailor; Town of Florida (NY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Jobtailor is seeking an experienced Desktop Technician to diagnose and resolve IT issues across manufacturing equipment, production software, and network systems. You will provide on-site and remote support for plant staff, including printers, barcode scanners, and other IT equipment.

The role requires strong customer service, clear communication, and collaboration with vendors to ensure continuous uptime in a fast-paced manufacturing environment.

Qualifications

• At least 5 years of experience as a Desktop Technician or in a similar IT support role.
• Proficiency in Windows and macOS operating systems.
• Strong understanding of network fundamentals and Active Directory.

Responsibilities

• Diagnose and resolve technical issues related to manufacturing equipment, production software, and network systems.
• Provide support for machinery interfaces, industrial automation systems, and other critical production technologies.
• Offer on-site and remote support to plant staff for computer systems, printers, barcode scanners, and related equipment.
• Collaborate with vendors and service providers for repairs and upgrades.
• Assist with site-related initiatives to ensure continuous uptime for production manufacturing areas and facility activities.
• Provide expert-level assistance with desktop hardware, software, and peripherals.
• Troubleshoot and resolve operating system, application, and network connectivity issues.
• Configure, set up, and deploy desktop computers, laptops, and other IT equipment.
• Address high-priority incidents promptly to minimize downtime.
• Maintain accurate hardware and software inventory, service requests, and technical issue records.
• Document troubleshooting procedures and resolutions.
• Deliver customer service to end-users with patience, empathy, and professionalism.
• Collaborate with manufacturing teams to address technical needs.

Skills

Desktop Support

Windows

macOS

Active Directory

Network Fundamentals

Remote Desktop Tools

Customer Service

Verbal Communication

Written Communication

Education

Information Technology degree preferred

Tools

Active Directory

Group Policy

Remote Desktop Tools

Printers

Barcode Scanners

Job description

Jobtailor is seeking an experienced Desktop Technician to diagnose and resolve IT issues across manufacturing equipment, production software, and network systems. You will provide on-site and remote support for plant staff, including printers, barcode scanners, and other IT equipment.

The role requires strong customer service, clear communication, and collaboration with vendors to ensure continuous uptime in a fast-paced manufacturing environment.