Onsite IT/OT Field Technician | Incident & Ops Lead

HCL Technologies Limited

Dallas (TX)

On-site

USD 70,000 - 110,000

Full time

32 hours ago
Be an early applicant
Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Medical/Dental/Vision
401(k) Retirement Plan
PTO 10 days
Paid holidays 10
Employee assistance program
AD&D Insurance

Job summary

HCL Technologies Limited in Dallas, TX is seeking a dedicated onsite IT/OT support engineer to ensure seamless operations, rapid incident resolution, and proactive maintenance at sites.

You will act as site SPOC for P1/P2 incidents, coordinate with remote teams, perform triage, and provide hands-on break-fix support while collaborating with L2/L3 and business stakeholders to keep critical systems healthy.

Qualifications

  • Minimum 5-7 years hands-on deskside/onsite support experience.
  • Strong Windows (Win10/Win11) and Mac OS X troubleshooting skills.
  • Experience providing hands-on support for data center equipment and networking devices.
  • Familiarity with IT-OT systems (SCADA/PLC/HMI) and industrial networking.
  • Experience with ticketing and SLA tools (ServiceNow, BMC Remedy).
  • Knowledge of virtualization, storage, backups, and cloud tech.

Responsibilities

  • Act as Site SPOC for critical incidents (P1/P2) and coordinate with the Critical Incident Manager.
  • Triage and assign site alerts/incidents; provide hands-on break-fix for issues unresolved remotely.
  • Adhere to SLAs and ITIL processes; manage tickets and change requests.
  • Conduct daily site walkthroughs, maintain knowledge base, and update manuals.
  • Coordinate with L2/L3 teams and business stakeholders; escalate as needed.
  • Shadow dispatch engineers, report to Track Lead, and participate in site meetings.
  • Travel to other sites as required; on-call for urgent issues outside regular hours.
  • Attend operations meetings and vendor/OEM review sessions.

Skills

Onsite support
Windows troubleshooting
ITIL processes
SCADA/PLC/HMI familiarity
Networking hardware
ServiceNow
VMware/Virtualization
RF scanners/Zebra printers
Vendor coordination
Communication skills

Tools

ServiceNow
BMC Remedy
RF scanners
Zebra printers
VMware

Job description

HCL Technologies Limited in Dallas, TX is seeking a dedicated onsite IT/OT support engineer to ensure seamless operations, rapid incident resolution, and proactive maintenance at sites.

You will act as site SPOC for P1/P2 incidents, coordinate with remote teams, perform triage, and provide hands-on break-fix support while collaborating with L2/L3 and business stakeholders to keep critical systems healthy.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

On-Site IT/OT Field Technician
On-Site IT/OT Field Technician

HCL Technologies Limited • Princeton (NJ)

On-site
USD 70,000 - 110,000
On-Site IT/OT Field Technician — Incident & Ops Lead
On-Site IT/OT Field Technician — Incident & Ops Lead

HCLTech • Chicago (IL)

On-site
USD 90,000 - 115,000
On-Site IT & OT Field Technician
On-Site IT & OT Field Technician

HCL Technologies Limited • Westlake (OH)

On-site
USD 55,000 - 85,000
Medical insurance
Dental insurance
Vision insurance
+7
Onsite IT/OT Support Technician – Incident & Maintenance
Onsite IT/OT Support Technician – Incident & Maintenance

HCLTech • Napoleon (OH)

On-site
USD 64,000 - 80,000
On-Site IT/OT Field Technician - Incident & Maintenance
On-Site IT/OT Field Technician - Incident & Maintenance

HCL Technologies Limited • Riverview (FL)

On-site
USD 75,000 - 110,000
Medical
Dental
Vision
+8
Information Technology Field Technician
Information Technology Field Technician

HCLTech • Chicago (IL)

On-site
USD 90,000 - 115,000
Information Technology Field Technician
Information Technology Field Technician

HCL Technologies Limited • Riverview (FL)

On-site
USD 75,000 - 110,000
Medical
Dental
Vision
+8
Information Technology Field Technician
Information Technology Field Technician

HCL Technologies Limited • Westlake (OH)

On-site
USD 55,000 - 85,000
Medical insurance
Dental insurance
Vision insurance
+7
Information Technology Field Technician
Information Technology Field Technician

HCL Technologies Limited • Dallas (TX)

On-site
USD 70,000 - 110,000
Medical/Dental/Vision
401(k) Retirement Plan
PTO 10 days
+3
Deskside Support Technician
Deskside Support Technician

HCLTech • Napoleon (OH)

On-site
USD 64,000 - 80,000