Industrial IT Technician

OPTIMIZED LOGISTICS LLC; Dallas (TX); Vor Ort; USD 65.000 - 85.000; Vollzeit

Zusammenfassung

OPTIMIZED LOGISTICS LLC seeks an Industrial IT Technician to own IT/OT support for a manufacturing plant. You will handle end-user support, maintain the plant network, and assist with MES/CMMS and vendor tools.

You will coordinate firmware updates, escalate complex D365/identity issues, and participate in root-cause analysis of outages. This role requires on-call coverage for P1 incidents.

Qualifikationen

• Associate degree in Information Technology, Industrial Technology, or related field.
• Must be legally authorized to work in the United States.
• Strong computer, networking, and endpoint skills; proficiency with Microsoft 365 and Microsoft Entra ID.
• Experience supporting Dynamics 365 (or ability to learn D365 F&O / SCM) in a manufacturing or distribution environment.
• Experience with industrial networks, serial/Ethernet device connectivity, and interfacing shop-floor clients.
• Experience with I/O, PLC logic, HMIs, and troubleshooting PLC-connected systems.
• Experience with industrial robots or automated manufacturing equipment.
• Ability to read manufacturer drawings, electrical schematics, and equipment manuals.
• Strong mechanical aptitude and familiarity with control panels and field devices.
• Methodical troubleshooting, strong judgment, and a “make it happen” approach.
• Ability to work weekends, nights, and holidays when required.

Aufgaben

• End-user and help desk support for plant users: workstations, laptops, mobile devices, printers, scanners, peripherals.
• Work the help desk ticket queue for hardware, software, account, and access issues when not handling production-critical incidents.
• Support Microsoft 365 administration at the plant level: OneDrive, SharePoint, Teams, licensing, and device compliance.
• Coordinate firmware and software updates on IT/OT equipment; track versions and change history.
• Escalate D365, identity, or platform issues to corporate IT or Microsoft support as needed.
• Provide 24/7 coverage for P1 / SEV1 incidents and lead root-cause analysis of outages.
• Maintain plant network topology, assets, and changes; mentor staff on IT/OT procedures.

Kenntnisse

Networking

Microsoft 365

Entra ID

Dynamics 365

Ausbildung

Associate degree in Information Technology

Tools

Studio 5000

RSLogix

PowerFlex drives

SQL Server

Jobbeschreibung

Job Summary: The Industrial IT Technician is the on-site owner of information technology and operational technology (IT/OT) support for a manufacturing plant. The technician provides first-line and escalation support for all plant IT issues, maintains the installed network, supports enterprise and manufacturing software, and supports end-user and industrial hardware. When not resolving production-critical (P1/SEV1) incidents, the technician works the help desk / service desk queue.Job Duties & Responsibilities:End-user and help desk supportProvide on-site and remote support for all plant users: workstations, laptops, mobile devices, printers, scanners, and peripherals.Work the help desk / service desk ticket queue for hardware, software, account, and access issues when not handling production-critical incidents.Support Microsoft 365 daily use: Outlook, Teams, OneDrive, SharePoint, and related collaboration tools.Assist Human Resources and plant leadership with employee IT issues (onboarding, offboarding, access, devices).Network and infrastructureSupport the installed plant and office network: switches, wireless access points, cabling, VLANs, and basic routing.Maintain connectivity between IT networks and OT / industrial networks (segmentation, secure vendor access, shop-floor drops).Troubleshoot network issues affecting production terminals, HMIs, scanners, label printers, RF devices, and office systems.Act as the local technical resource for network incidents and participate in root-cause analysis of plant-wide outages.Document local network topology, assets, and changes.Software and Microsoft backendSupport Microsoft 365 administration at the plant level: OneDrive, SharePoint libraries, Teams, licensing, and device compliance.Support other plant software: MES or shop-floor applications, CMMS, label/print systems, and vendor tools.Coordinate firmware and software updates on applicable IT and OT-connected equipment; track versions and change history.Escalate D365, identity, or platform issues to corporate IT, application owners, or Microsoft support as needed.Hardware and shop-floor systemsDeploy, configure, and repair PCs, thin clients, industrial PCs, printers, barcode scanners, cameras, print-and-apply applicators, and related devices.Support hardware used on conveyors, automation cells, robotics, palletizers, saws, and ancillary production equipment where IT/OT connectivity is involved.Perform preventative maintenance and inspections on assigned IT/OT assets; update PMs to improve uptime.Troubleshoot assigned equipment and systems; serve as escalation for lower-level maintenance; escalate to leadership or OEMs when required.Audit vendor work against quality and SLA expectations and report findings to leadership.Operations, incidents, and collaborationProvide 24/7 coverage for P1 / SEV1 incidents that stop or severely impact production.Lead or support root-cause analysis of major downtime events on assigned systems.Mentor plant personnel on correct use of equipment, applications, and IT/OT procedures.Support corporate IT on daily maintenance, new equipment installs, and hardware/software standards.Job Qualifications:Associate degree in Information Technology, Industrial Technology, or a related technical field, or equivalent hands-on experience. Mechanical, manufacturing, or industrial engineering background preferred.Must be legally authorized to work in the United States.Strong computer, networking, and endpoint skills; proficiency with Microsoft 365 and Microsoft Entra ID.Working knowledge of Microsoft SQL Server or similar data stores used by plant applications.Experience supporting Dynamics 365 (or a comparable ERP) in a manufacturing or distribution environment, or clear ability to learn D365 F&O / SCM plant processes.Experience with industrial networks, serial/Ethernet device connectivity, and interfacing shop-floor clients.Experience with I/O, PLC logic, HMIs, and troubleshooting PLC-connected systems.Experience with industrial robots or automated manufacturing equipment.Ability to read manufacturer drawings, electrical schematics, and equipment manuals.Strong mechanical aptitude and familiarity with control panels and field devices.Methodical troubleshooting, strong judgment, and a “make it happen” approach.Ability to work weekends, nights, and holidays when required.Preferred Job Qualifications:Experience with barcode scanners, machine vision, print-and-apply, and RFID hardware.Lead or supervisory experience.Prior work in a manufacturing plant, with an integrator, or with an equipment OEM.Knowledge of industrial conveyor and palletizing systems.Hands-on experience with Rockwell / Allen-Bradley platforms (Studio 5000, RSLogix, PowerFlex drives) and industrial Ethernet.CompTIA A+ / Network+, Microsoft certifications (MD-102, AZ-104, or D365-related), or equivalent.Familiarity with OT cybersecurity practices (network segmentation, IEC 62443 concepts, secure remote access).Competencies:Judgment - Makes sound calls confidently, explains the reasoning behind them, loops in the right people, and doesn't sit on a decision that needs to be made.Problem Solving - Digs into issues to find the real cause, weighs more than one fix before picking one, and works well with others to solve problems - even when things get tense.Safety and Security - Follows safety rules, knows when to go beyond them, speaks up about unsafe conditions, and uses equipment the right way.Initiative - Looks for ways to improve plant systems before they're asked to, catches problems early, and adjusts when priorities change.Technical Skills - Knows their own gaps, keeps learning through training and hands-on practice, and shares what they know with the rest of the team.Customer service - Treats plant employees and operators like customers: responds promptly, communicates clearly, and closes out tickets the right way.PHYSICAL DEMANDS AND WORK ENVIRONMENT: Work is performed indoors in a manufacturing setting with regular exposure to cold, heat, noise, and moving machines and equipment. Must be able to lift to 50 lbs, push and pull up to 40 lbs, lift, stand and carry consistently, have proper hearing, vision and speech capabilities. Can wear Personal Protective Equipment (PPE) (Hearing protection, safety glasses, goggles, or shields).