Industrial Desktop IT Technician – SCADA & CAD Support

L3Harris Technologies; City of Rochester (NY); On-site; USD 59,000 - 110,000; Full time

Benefits offered by this job

Health and disability insurance

401(k) match

Flexible spending accounts

EAP

Job summary

L3Harris Technologies in Rochester, NY seeks a Desktop Support Technician to provide on-site IT support in our manufacturing and engineering facility. You will troubleshoot desktops, networks, and peripherals, collaborating with Level 3 engineers to resolve complex issues.

This mid-level role emphasizes ERP and engineering tools like SAP and CAD/CAM software, implementing security measures, patching, and maintaining documentation.

Qualifications

• High School Diploma or equivalent with 8 years of related experience, or 2 years post-secondary with 4 years related experience.

Responsibilities

• Provide first-line troubleshooting for desktops, laptops, printers, scanners, and peripherals.
• Handle escalations for complex IT issues with Level 3 engineers.
• Install and upgrade hardware/software, including SAP and CAD/CAM tools.
• Diagnose network problems and integrate with industrial control systems like PLCs/SCADA.
• Maintain patching, backups, and security audits to prevent downtime.
• Set up audiovisual and collaboration systems for reviews and training.
• Document incidents and resolutions in the ticketing system.

Skills

Hardware troubleshooting

Networking protocols

ServiceNow

Industrial automation familiarity

Communication skills

Independent worker

Education

High School Diploma or equivalent

Tools

ServiceNow

CAD/CAM software

SAP ERP

SCADA

Job description

L3Harris Technologies in Rochester, NY seeks a Desktop Support Technician to provide on-site IT support in our manufacturing and engineering facility. You will troubleshoot desktops, networks, and peripherals, collaborating with Level 3 engineers to resolve complex issues.

This mid-level role emphasizes ERP and engineering tools like SAP and CAD/CAM software, implementing security measures, patching, and maintaining documentation.