Industrial IT Support Technician (9/80 Schedule)

Talentify; Malabar (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

L3Harris Technologies is seeking a Desktop Support Technician to provide on-site IT support at our Malabar, FL facility. You will resolve complex hardware, software, and network issues, support Level 1 escalations, and work with engineering and manufacturing teams to integrate IT solutions with operational systems.

The role requires strong analytical skills, experience with ERP and engineering tools, and the ability to maintain data integrity in a production environment.

Qualifications

• Requires a High School Diploma or equivalent and a minimum of 8 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience.

Responsibilities

• Respond to user-reported IT issues via helpdesk tickets, phone, or in-person, providing first-line troubleshooting for desktops, laptops, printers, scanners, and other peripherals.
• Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops, laptops, servers, printers, and specialized peripherals used in manufacturing and engineering.
• Install, configure, and upgrade hardware and software, including advanced operating systems, ERP systems like SAP, and engineering tools (CAD/CAM, simulation).
• Diagnose and resolve network problems, including LAN/WAN configurations, switches, routers, firewalls, and integration with industrial control systems such as PLCs, SCADA, and IoT networks.
• Conduct proactive system maintenance, including patch management, performance tuning, backup and recovery procedures, and security audits to safeguard production.

Skills

IT troubleshooting

Networking TCP/IP

VLANs

VPNs

ServiceNow

Remote management

Monitoring software

ERP/MES/SCADA

Industrial automation

Analytical skills

Communication

Education

High School Diploma or equivalent

Associates degree + 4+ yrs exp

Tools

ServiceNow

Network monitoring tools

Job description

L3Harris Technologies is seeking a Desktop Support Technician to provide on-site IT support at our Malabar, FL facility. You will resolve complex hardware, software, and network issues, support Level 1 escalations, and work with engineering and manufacturing teams to integrate IT solutions with operational systems.

The role requires strong analytical skills, experience with ERP and engineering tools, and the ability to maintain data integrity in a production environment.