Customer Service Representative

Capco Crane & Hoist, Inc.; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and dental plans

Paid holidays and vacations

401K

Yearly bonuses

Job summary

Capco Crane & Hoist, Inc. in Atlanta, GA is hiring a Customer Service Representative to handle inquiries, process orders, and support distributors. You will develop product knowledge, assist with pricing and lead times, and ensure accurate order fulfillment.

The role requires strong communication, multitasking ability, and attention to detail in a fast-paced setting. On-site position with opportunities for growth and stability.

Qualifications

• 1-3 years of customer service experience or related inside sales.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy; computer proficiency.

Responsibilities

• Acquire thorough knowledge of product line and services.
• Answer incoming calls and assist with customer inquiries.
• Deliver an excellent customer experience with every interaction; coordinate with sales and distributors for quotes and lead times.
• Accept and process orders, maintain order files, invoicing, and follow up on orders.
• Resolve problems by clarifying issues, researching options, implementing solutions.
• Maintain knowledge of company policies and procedures.

Skills

Customer service

Communication

Multitasking

Attention to detail

Computer proficiency

Education

High school diploma or GED

Job description

Welcome to the Career Center at Capco Crane & Hoist, Inc. To give you some information about our values, our culture and our career opportunities browse through our site and find out what we are all about. We provide superior services and products by hiring the best people. Our continued rapid growth demands that we add more employees to keep expanding. If you can help us deliver quality services and products, we offer tremendous career opportunities for employees. You will join a hard-working group of people who are totally committed to giving our customers great service.

Current Job OpeningsCapco Crane is a leading manufacturer of overhead bridge cranes for a long and growing list of businesses across New England. We are actively seeking candidates capable of the precision, expertise, and professionalism that Capco Crane has built its reputation on. A career at Capco Crane & Hoist includes great health and dental plans, paid holidays and vacations, a 401K, and yearly performance based bonuses. If you are applying for a welding or electrician position, you must have the appropriate certification and/or licensure Capco Crane & Hoist is currently hiring for the following positions:

Lift Solutions provides end-to-end industrial lifting solutions. We offer OSHA compliance inspections, crane equipment, aftermarket services and parts for overhead cranes and other lifting and rigging equipment. Lift Solutions is committed to driving progress and efficiency. Our dedication to excellence and customer satisfaction ensures that every industry benefits from our expertise, state-of-the-art technology, and unwavering commitment to sustainability and safety. We are looking for a Customer Service Representative in Atlanta, GA to join the Rigging team.

Position Summary

The Customer Service Representative handles customer inquiries, resolves concerns, and processes orders in a timely and efficient manner.

Duties & Responsibilities

• Acquire thorough knowledge of product line and services.
• Answer incoming calls and assist with customer inquiries.
• Deliver an excellent customer experience with every interaction; day to day interaction with customers, sales and distributors providing requested information and support relative to price, availability, quotes, and lead times.
• Accepting and preparing orders, maintaining order files, invoicing, and satisfying request for order follow-up.
• Resolve problems by clarifying issues; researching and exploring options; implementing solutions; escalating unsolved discrepancies.
• Thorough knowledge of company policies and procedures.

Education

• High school diploma or GED preferred.

Qualifications

• 1-3 years of Customer Service Experience, and/or inside sales or counter sales.
• Ability to multitask.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and accuracy.
• Computer proficiency.

Physical Ability Requirements

• Ability to sit or stand for prolonged periods of time.
• Ability to be mobile throughout facility to communicate with other departments.
• Ability to use a computer keyboard, computer monitor, and telephone for extended periods of time.