Industrial CSM: Own Accounts, Boost ROI & Growth

Lumafield; Boston (MA); On-site; USD 140,000 - 165,000; Full time

Benefits offered by this job

Health stipend

401k

Parental leave

Flexible PTO

Commuter benefits

Company events

Job summary

Lumafield is seeking a Customer Success Manager to partner with customers, champion their needs, and manage accounts to achieve business outcomes and revenue growth. This role combines engineering insight with business acumen to translate technical success into measurable value, leading reviews, mutual success plans, and renewals while supporting expansion across strategic accounts.

As part of our Customer Success team, you will own the lifecycle from onboarding through renewal, driving ROI, and

Qualifications

• B.S. in Engineering is required.
• 10+ years of experience including engineering/manufacturing and client-facing work.
• Strong lean/process improvement mindset.
• Ability to present to executives and across levels.

Responsibilities

• Own relationships, revenue, contracts and outcomes across accounts.
• Act as trusted advisor to customers' engineering, quality, and operations teams.
• Project manage delivery and adoption of Lumafield's solutions.
• Identify and quantify ROI of Lumafield products.
• Proactively manage renewals and reduce churn; support expansion.
• Help grow product usage through upsell and cross-sell opportunities.

Skills

Account management

Strategic planning

Executive communication

Lean / process improvement

Education

B.S. in Engineering

Job description

Lumafield is seeking a Customer Success Manager to partner with customers, champion their needs, and manage accounts to achieve business outcomes and revenue growth. This role combines engineering insight with business acumen to translate technical success into measurable value, leading reviews, mutual success plans, and renewals while supporting expansion across strategic accounts.

As part of our Customer Success team, you will own the lifecycle from onboarding through renewal, driving ROI, and