Portfolio Growth CSM: Activate, Scale & Retain Brands

Dsco Llc; Newport Beach (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Dsco Llc is seeking a Customer Success/Account Manager to own a portfolio of brands from activation through scale, handling onboarding, catalog and storefront setup, compliance readiness, and ongoing growth. You will act as the primary escalation point for customers and resolve root causes, driving expansion and retention against a defined quota.

The role emphasizes developing technical credibility on the platform and reporting failures to product/engineering, with compensation weighted toward

Qualifications

• Experience owning revenue-bearing customer relationships and meeting quotas.
• Proven ability to escalate and resolve customer incidents by addressing root causes.
• Comfort with incentive-based compensation and revenue growth.
• Interest in regulated commerce or health sectors preferred.

Responsibilities

• Own a portfolio of brands from activation through scale, including onboarding, catalog and storefront setup, compliance readiness and growth.
• Serve as the primary escalation point for customers and resolve root causes rather than incidents.
• Drive expansion and retention against defined targets and quota.
• Report observed failure modes to product/engineering to improve the platform.
• Maintain strong credibility and relationships to support revenue growth.

Skills

Account management

Customer success

Quota attainment

Technical credibility

Regulated industries

Job description

Dsco Llc is seeking a Customer Success/Account Manager to own a portfolio of brands from activation through scale, handling onboarding, catalog and storefront setup, compliance readiness, and ongoing growth. You will act as the primary escalation point for customers and resolve root causes, driving expansion and retention against a defined quota.

The role emphasizes developing technical credibility on the platform and reporting failures to product/engineering, with compensation weighted toward