Field Service Representative - Cincinnati, OH

Markem-Imaje Corporation; Cincinnati (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Markem-Imaje Corporation is seeking a self-motivated Field Service Representative with experience in industrial automation to install, repair, test, and maintain equipment at customer sites. You will perform on-site installations, troubleshoot field issues, train customers, and work with sales for demos and service-related activities while ensuring customer satisfaction.

A BA in Mechanical or Electrical Engineering is preferred, with 3–5 years of mission-critical field service experience and the

Qualifications

• BA in Mechanical or Electrical Engineering preferred.
• 3–5 years field service experience a plus.
• Basic knowledge of electrical, electronic, pneumatic, hydraulic, and mechanical systems.
• Interpersonal and customer relationship management skills.
• Willing to share knowledge and conduct training to diverse audiences.
• Able to work independently with minimal supervision.

Responsibilities

• Perform field service repair and maintenance to support customers and installed base.
• Troubleshoot operational issues in the field.
• Determine customer needs and offer recommendations.
• Support business growth through technical involvement and teamwork.
• Install new equipment and provide customer training.
• Handle emergency and routine repairs and maintenance as directed by management.
• Recommend products or services to fit customer needs.
• Develop and maintain competency on Markem-Imaje products through training.
• Achieve customer satisfaction aligned with quality guidelines.
• Collaborate with sales for demos, training, courtesy calls, and follow-up.
• Be assigned to a divisional service territory as the primary area of responsibility.

Skills

Field service

Electrical knowledge

Customer relations

Training others

Education

Bachelor's degree in Mechanical or Electrical Engineering

Job description

$5,000 SIGN-ON BONUS FOR QUALIFIED CANDIDATES!

The Role:

Markem-Imaje is looking for a self-motivated, confident, and passionate Field Service Representative who has experience with industrial automation and has a passion for delivering solutions. The Field Service Representative will be responsible for delivering, installing, repairing, maintaining, and testing equipment.

Job Responsibilities:

• Performing general field service repair and maintenance activities required to support Markem-Imaje customers and installed machine base.
• Resolving operational issues in the field. Identifying any issues and performing troubleshooting procedures.
• Determining customer needs and offering recommendations.
• Contributing to business growth and sustainment through technical involvement, influence, and teamwork.
• New equipment installations, customer training, emergency and routine repair, contract sales and maintenance and any other service-related activities as directed by management.
• Determining and recommending which products or services best fit the customers' needs.
• Developing and maintaining technical and operational competency on Markem-Imaje products through study, training, hands on use and field exposure to customer applications. Required to successfully complete product training courses and demonstrate a minimum competency level as defined by management.
• Achieving and maintaining a level of customer satisfaction consistent with Markem-Imaje quality guidelines and objectives.
• Collaborating and teamworking with sales members to assist with machine demos, installations, technical training, courtesy calls, customer communication and follow up activities.
• The Field Service Representative will be assigned to a divisional service territory, with primary customer list, which will be considered the primary area of responsibility.

Job Requirements:

• BA of Mechanical or Electrical Engineering degree preferred.
• 3-5 years Mission-critical field service-related experience a plus.
• Basic knowledge of electrical, electronic, pneumatic, hydraulic, and mechanical system theory and operation
• Possess interpersonal and customer relationship management skills.
• Willing and able to share knowledge and conduct training to diverse audiences of varying size.
• Able to work independently and with minimal supervision.
• Effective time management skills; able to prioritize multiple activities and commitments.

The right candidate will be aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people