Field Service Representative - Cincinnati, OH

Markem-Imaje North America; Cincinnati (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

$5,000 Sign-on Bonus

Job summary

Markem-Imaje North America is seeking a Field Service Representative to deliver, install, repair, maintain, and test equipment across our customer base in the Cincinnati area.

You will troubleshoot operational issues in the field, perform installations, provide customer training, and collaborate with sales to extend service offerings. A BA in engineering is preferred, with 3–5 years of field service experience and the ability to work independently.

Qualifications

• BA or BS in Mechanical or Electrical Engineering preferred.
• 3–5 years of field service experience a plus.
• Basic knowledge of electrical, electronic, pneumatic, hydraulic and mechanical systems.
• Strong interpersonal and customer relationship skills.
• Willing to share knowledge and train diverse audiences.
• Able to work independently with minimal supervision.
• Effective time management and prioritization.

Responsibilities

• Perform field service repair and maintenance to support customers and installed base.
• Troubleshoot and resolve field issues; follow up and document results.
• Determine customer needs and provide product/service recommendations.
• Support sales with demos, training and courtesy calls as needed.
• Install new equipment and provide customer training and maintenance services.

Skills

Interpersonal skills

Customer relationship management

Time management

Independent worker

Training others

Education

Bachelor's degree in Mechanical or Electrical Engineering

Job description

$5,000 SIGN-ON BONUS FOR QUALIFIED CANDIDATES!

Markem-Imaje is looking for a self-motivated, confident, and passionate Field Service Representative who has experience with industrial automation and has a passion for delivering solutions. The Field Service Representative will be responsible for delivering, installing, repairing, maintaining, and testing equipment.

Job Responsibilities

• Performing general field service repair and maintenance activities required to support Markem-Imaje customers and installed machine base.
• Resolving operational issues in the field. Identifying any issues and performing troubleshooting procedures.
• Determining customer needs and offering recommendations.
• Contributing to business growth and sustainment through technical involvement, influence, and teamwork.
• New equipment installations, customer training, emergency and routine repair, contract sales and maintenance and any other service-related activities as directed by management.
• Determining and recommending which products or services best fit the customers’ needs.
• Developing and maintaining technical and operational competency on Markem-Imaje products through study, training, hands on use and field exposure to customer applications. Required to successfully complete product training courses and demonstrate a minimum competency level as defined by management.
• Achieving and maintaining a level of customer satisfaction consistent with Markem-Imaje quality guidelines and objectives.
• Collaborating and teamworking with sales members to assist with machine demos, installations, technical training, courtesy calls, customer communication and follow up activities.
• The Field Service Representative will be assigned to a divisional service territory, with primary customer list, which will be considered the primary area of responsibility.

Job Requirements

• BA of Mechanical or Electrical Engineering degree preferred.
• 3-5 years Mission-critical field service-related experience a plus.
• Basic knowledge of electrical, electronic, pneumatic, hydraulic, and mechanical system theory and operation
• Possess interpersonal and customer relationship management skills.
• Willing and able to share knowledge and conduct training to diverse audiences of varying size.
• Able to work independently and with minimal supervision.
• Effective time management skills; able to prioritize multiple activities and commitments.

The right candidate will be aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people