Industrial Automation Field Service Engineer

Bell and Howell, LLC; Jackson (MS); On-site; USD 32,000 - 41,000; Full time

Job summary

Bell and Howell, LLC in Jackson, MS is seeking a Field Customer Service Engineer to diagnose and repair a range of industrial equipment including printing, packaging, cash recycling and robotics. The role requires hands-on electrical and mechanical troubleshooting using DMM and related tools.

The position involves installing, repairing, and maintaining equipment, performing preventive maintenance, managing parts inventory and serving as the customer liaison to minimize downtime.

Qualifications

• Hands-on electrical and mechanical troubleshooting experience.
• Experience with Digital Multimeter (DMM) and related diagnostic tools.
• Strong electronics and mechanical background with ability to read schematics/diagrams.
• Willingness to travel within the United States and Canada for training and service.
• Excellent communication and customer-facing skills.

Responsibilities

• Install, troubleshoot and repair industrial equipment (printing, packaging, cash recycling, robotics).
• Schedule and perform preventive maintenance inspections on equipment.
• Manage parts inventory and customer service calls; document activities.
• Foster positive customer relations and effective communication to minimize downtime.
• Be available for on-call emergency support as needed.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Customer relations

Strong communication

Analytical problem solving

Team collaboration

Education

Electronics/Advanced Mechanics Diploma

Tools

Digital Multimeter (DMM)

Oscilloscope

Job description

Bell and Howell, LLC in Jackson, MS is seeking a Field Customer Service Engineer to diagnose and repair a range of industrial equipment including printing, packaging, cash recycling and robotics. The role requires hands-on electrical and mechanical troubleshooting using DMM and related tools.

The position involves installing, repairing, and maintaining equipment, performing preventive maintenance, managing parts inventory and serving as the customer liaison to minimize downtime.