Field Service Engineer – Industrial Automation & Support

Bell and Howell, LLC; Memphis (TN); On-site; USD 48,000 - 62,000; Full time

Job summary

Bell and Howell is seeking a Field Customer Service Engineer in Memphis, TN to diagnose and repair industrial, robotic and printing equipment. You will be the primary customer contact for technical and service-related issues, performing electrical, electronic, mechanical, and software troubleshooting using established procedures from our service training department.

Responsibilities include installation, troubleshooting, and repair of equipment such as printing and packaging systems, cash

Qualifications

• Hands-on electrical and mechanical troubleshooting experience.
• Experience diagnosing electronic, mechanical, software and system faults.
• Strong electronics and mechanical background with related training.

Responsibilities

• Install, troubleshoot and repair industrial equipment including printing/packaging systems.
• Schedule and perform preventive maintenance to minimize downtime.
• Manage parts inventory and customer service calls.
• Maintain strong customer relations with effective communication.
• Be the liaison between customer and internal departments; may require 24/7 on-call support.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Customer service

Communication

Teamwork

Education

High School diploma with electronics/repair training with 1+ years related experience

Tools

Digital Multimeter (DMM)

Oscilloscopes

Gauges

Job description

Bell and Howell is seeking a Field Customer Service Engineer in Memphis, TN to diagnose and repair industrial, robotic and printing equipment. You will be the primary customer contact for technical and service-related issues, performing electrical, electronic, mechanical, and software troubleshooting using established procedures from our service training department.

Responsibilities include installation, troubleshooting, and repair of equipment such as printing and packaging systems, cash