Indoor Operations and Guest Experience Intern

NASCAR Speedpark Smoky Mountains; Sevierville (TN); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Sign-on bonus

Referral bonus

Loyalty incentive

Free meal

Free parking

Employee discount

Area exchange program

Health benefits eligibility

Job summary

NASCAR SpeedPark Smoky Mountains in Sevierville, Tennessee, is seeking an entry-level Operations team member to assist admissions, arcade, foods, and maintenance while gaining hands-on guest service and leadership experience.

You will train across departments, help keep park areas guest-ready, greet guests, resolve concerns, and participate in VIP experiences and events. Internship housing assistance is available through our partner program.

Qualifications

• Currently pursuing or recently completed a degree in Hospitality, Management, Business, or Tourism.
• Preferred experience in customer service or team-based roles.
• Willingness to complete HR training within 30 days of hire.

Responsibilities

• Support daily front-line operations across Admissions, Arcade, Foods and Maintenance.
• Greet guests, answer questions and resolve concerns professionally.
• Assist with opening/closing procedures and maintain guest-ready spaces.
• Support staffing coverage and ensure smooth service flow during peak periods.
• Maintain cleanliness of guest areas and assist with VIP events and group bookings.
• Communicate operational needs to leadership and help manage queues.
• Cross-train across departments to gain full operational knowledge.

Skills

Guest service mindset

Multitasking

Adaptability

Teamwork

Fast-paced environment

Education

Hospitality, Management, Business, or Tourism degree (pursuing or completed)

Job description

Earn up to $300 as a sign-on bonus, referral bonus if you refer a friend, loyalty incentive, free meal per 6-hour shift, free parking, 30% employee discount, free/discounted area exchange program, and opportunity to earn health benefits after one year of service.

HOUSING: Subject to availability. We partner with Southern Hospitality Internship Program to connect interns with local housing options during the course of your internship, and to involve our interns with business and leadership development opportunities.

Our PARC Mission:

We strengthen families and communities by creating and operating special places where magical moments become treasured memories.

NASCAR SpeedPark:

PARC Pigeon Forge, LLC, a division of PARC Entertainment, LLC (“PARC”), owns and operates the NASCAR SpeedPark in Sevierville, Tennessee. As an officially licensed attraction of the National Association for Stock Car Racing (“NASCAR”), the park offers exciting side-by-side go-kart racing on eight tracks, together with amusement rides, miniature golf courses, bumper boats, an arcade, and other family-oriented entertainment. Guests enjoy fun-filled family experiences. If you are looking for a fast-paced, fun work environment, NASCAR SpeedPark could be the place for you.

PARC Values:

The acronym “PARC” stands for the values of our company: People First, Always Safe, Remember It’s Fun and Commit to Excellence. These values drive the focus of our company; and through our team members we strive to live out our mission each day. In order to perform the Job outlined herein, each leader is expected to adhere to and be a role model for these values as outlined in the attached Exhibit A.

Job Purpose:

Support daily indoor operations and guest experience across Admissions, Arcade, Foods, and Property Maintenance while gaining hands-on experience in team support, guest service, and operational flow. Assist leadership in maintaining a clean, safe, efficient, and guest-focused environment while developing leadership, communication, and problem-solving skills in a high-volume setting.

Key Duties And Responsibilities

Park-Wide Related Duties

• Support communication of operational needs and updates with Department Leadership and team members
• Participate in front-line operations across indoor departments during peak periods
• Contribute to staffing coverage and team support based on operational demands

Department-Specific Duties

• Assist with daily opening, operating, and closing procedures across indoor departments, ensuring all areas are guest-ready
• Support team member placement and coverage by communicating operational needs and maintaining service flow
• Help coordinate break coverage and shift support to ensure smooth operations
• Ensure completion of operational checklists (opening, closing, cleaning, restocking) with accuracy and consistency
• Maintain clear communication with leadership regarding operational needs, concerns, and updates
• Greet and assist guests, answer questions, and resolve concerns in a professional and friendly manner
• Model strong guest service behaviors and support service expectations across departments
• Support queue and line management to improve guest flow and reduce wait times
• Assist with special guest situations, including lost items, accessibility needs, and guest concerns
• Monitor cleanliness of guest areas, including restrooms and high-traffic spaces, to maintain park standards
• Support Admissions operations by maintaining organization and professionalism at the guest entry point
• Assist Foods operations with stocking, cleanliness, and basic service needs as trained
• Support Arcade operations by assisting guests and maintaining a clean, engaging environment
• Communicate equipment or facility concerns to leadership or Maintenance
• Support Property Maintenance through cleanliness, restocking, and identifying hazards
• Assist with VIP experiences, special events, and group bookings to ensure smooth execution
• Support accessibility accommodations and contribute to an inclusive guest environment
• Complete assigned tasks, checklists, and documentation accurately and on time
• Perform additional duties as assigned by Management

Training & Development

• Cross-train across Admissions, Arcade, Foods, and Property Maintenance to gain full operational knowledge
• Gain hands-on experience working front-line shifts to understand guest expectations and team operations
• Develop leadership, communication, and problem-solving skills in a fast-paced environment
• Learn how to support team members and operations during high-volume periods
• Gain exposure to operational decision-making, guest service strategies, and performance expectations
• Build confidence through real-time problem-solving and guest interaction

Skills, Requirements, And Qualifications

• Mission Driven – Demonstrated alignment with PARC’s vision, mission, and core values
• Relationships – Ability to communicate effectively and build positive working relationships with team members and leadership
• Required Education – Currently pursuing or recently completed a degree in Hospitality, Management, Business, or Tourism
• Preferred Experience – Previous customer service or team-based experience preferred
• Certification/Licensure – Not required; willingness to learn operational procedures and systems
• Training Requirements – Sexual Harassment and Leadership Boundaries and Professional Conduct training required to be completed with HR within 30 days, plus ongoing leadership training as requested
• Specific Vision Requirements – Color and peripheral vision, close vision, distance vision, depth perception, ability to adjust focus
• Specific Hearing Requirements – Ability to hear, understand, and respond to verbal communication in both in-person and digital environments, including guest interactions, team communication, and public engagement settings.
• Special Skills – Strong guest service mindset; ability to multitask; adaptability; teamwork; ability to work in a fast-paced environment

PHYSICAL DEMANDS

• Stand for extended periods and walk frequently throughout indoor park areas
• Use hands and fingers to handle equipment, supplies, and service materials; reach with hands and arms as needed
• Bend, stoop, and move quickly between operational areas as needed
• Occasionally lift and/or move up to 25 pounds
• Maintain mobility during high-volume periods, including frequent movement between departments
• Work in indoor environments with varying activity levels and occasional exposure to outdoor conditions
• The noise level in the work environment is typically moderate to loud

Welcome to NASCAR SpeedPark, the official family fun park of NASCAR in Sevierville, Tennessee. Our guests have voted us the #1 spot for go-karting in the region for the fifth year in a row. Our team members are a key part of our success, as they keep the focus on people first, always being safe, remembering that it's fun and our team members are committed to excellence. Our eight go-kart tracks offer racing thrills for all ages and skill levels. There is plenty of fun family and thrill rides and 36 holes of mini golf. We offer an unlimited ride wristband that allows our guests to exit and reenter the park all day. They can enjoy the SpeedDome Arcade and our virtual reality experience to make it a perfect day. We are The Best Deal in the Smokies, with the best team focused on creating magical moments that become treasured memories! Join us and work hard, learn skills, have fun and make treasured memories.