Arcade Attendant

NASCAR Speedpark Smoky Mountains; Sevierville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Sign-on bonus

Referral bonus

Loyalty incentive

Free meal per 6-hour shift

Free parking

Employee discount (30%)

Area exchange program

Health benefits after 1 year

Job summary

NASCAR SpeedPark Smoky Mountains in Sevierville, TN seeks friendly associates to assist guests with arcade games and prize redemption while ensuring a safe, fun environment. You’ll help with opening/closing, stock, and guest inquiries in a fast-paced family park.

Eligible staff can receive a sign-on bonus up to $300, referral bonuses, loyalty incentives, free meals during shifts, free parking, a 30% employee discount, and a path to health benefits after one year of service.

Qualifications

• Mission Driven – alignment with PARC’s vision and values is expected.
• Ability to communicate effectively with guests and team members.
• Customer service experience is preferred.

Responsibilities

• Assist guests with game Play and prize redemption in the arcade.
• Maintain a clean, safe, and organized arcade area and counters.
• Support opening/closing duties and overall park operations.
• Provide a welcoming, friendly, and professional guest experience.

Skills

Communication skills

Attention to detail

Multitasking

Fast-paced environment

Job description

Earn up to $300 as a sign-on bonus, referral bonus if you refer a friend, loyalty incentive, free meal per 6-hour shift, free parking, 30% employee discount, free/discounted area exchange program, and opportunity to earn health benefits after one year of service.

Our PARC Mission:

We strengthen families and communities by creating and operating special places where magical moments become treasured memories.

NASCAR SpeedPark:

Pigeon Forge, LLC, a division of PARC Entertainment, LLC (“PARC”), owns and operates the NASCAR SpeedPark in Sevierville, Tennessee. As an officially licensed attraction of the National Association for Stock Car Racing (“NASCAR”), the park offers exciting side-by-side go-kart racing on eight tracks, together with amusement rides, miniature golf courses, bumper boats, an arcade, and other family-oriented entertainment. Guests enjoy fun-filled family experiences. If you are looking for a fast-paced, fun work environment, NASCAR SpeedPark could be the place for you.

PARC Values:

The acronym “PARC” stands for the values of our company: People First, Always Safe, Remember It’s Fun and Commit to Excellence. These values drive the focus of our company; and through our team members we strive to live out our mission each day. In order to perform the Job outlined herein, each leader is expected to adhere to and be a role model for these values as outlined in the attached Exhibit A.

Job Purpose:

Support daily arcade operations by assisting guests with game play and prize redemption, maintaining a clean and organized environment, and ensuring a safe and enjoyable experience for all guests while following all company policies and procedures.

Key Duties And Responsibilities

Park-Wide Related Duties:

• Provide a welcoming and positive experience for all guests
• Maintain a friendly and professional demeanor while interacting with guests and team members
• Support overall park operations by maintaining awareness of guest needs and service flow
• Communicate guest concerns, operational issues, or safety concerns to leadership as appropriate
• Follow all company policies, procedures, and standards at all times
• Maintain a clean, safe, and organized work environment

Department‑Specific Duties

• Assist guests with prize redemption and arcade game experiences
• Operate and monitor arcade games and attractions in accordance with safety guidelines
• Respond to guest questions and provide assistance in a friendly and professional manner
• Maintain cleanliness and organization of the arcade area, including redemption counters, game areas, and stock rooms
• Restock prizes and supplies and support inventory organization
• Assist with opening and closing duties to ensure readiness for daily operations
• Contribute to a fun, safe, and engaging environment for guests and team members

Skills, Requirements, And Qualifications

• Mission Driven – Demonstrated alignment with PARC’s vision, mission and core values
• Relationships – Ability to communicate effectively and interact positively with guests and team members
• Required Education – None required
• Preferred Experience – Customer service experience preferred
• Specific Vision Requirements – Close vision, distance vision, and ability to adjust focus
• Specific Hearing Requirements – Ability to hear, understand, and respond to verbal communication and operational sounds, including guest interactions, game audio, alarms, and team communication, in a high-noise arcade environment
• Special Skills – Strong communication skills, attention to detail, ability to multitask, and ability to work in a fast-paced environment

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand for extended periods, walk, and move throughout assigned work areas
• Use hands and fingers to handle equipment and game components; reach with hands and arms as needed
• Bend, stoop, and move quickly during guest service and arcade operationsOccasionally lift and/or move up to 25 pounds
• Work in indoor environments with high activity and noise levels
• The noise level in the work environment is typically moderate to loud

Welcome to NASCAR SpeedPark, the official family fun park of NASCAR in Sevierville, Tennessee.

Our guests have voted us the #1 spot for go-karting in the region for the fifth year in a row. Our team members are a key part of our success, as they keep the focus on people first, always being safe, remembering that it's fun and our team members are committed to excellence. Our eight go-kart tracks offer racing thrills for all ages and skill levels. There is plenty of fun family and thrill rides and 36 holes of mini golf. We offer an unlimited ride wristband that allows our guests to exit and reenter the park all day. They can enjoy the SpeedDome Arcade and our virtual reality experience to make it a perfect day. We are The Best Deal in the Smokies, with the best team focused on creating magical moments that become treasured memories! Join us and work hard, learn skills, have fun and make treasured memories.