Indoor Operations and Guest Experience Internship

Southernhospitalityinternshipprogram; Sevierville (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

Southernhospitalityinternshipprogram in Sevierville, Tennessee is looking for individuals to support daily operations and enhance guest experiences. You will assist across Admissions, Arcade, Foods, and Property Maintenance while developing key skills in guest service and team support.

This role includes assisting leadership in creating a clean and safe environment, participating in front-line operations, and helping maintain park standards. If you thrive in a fast-paced, fun environment, join us at NASCAR SpeedPark!

Qualifications

• Support daily operations across various departments including guest service and teamwork.
• Demonstrate strong communication and problem-solving skills in a fast-paced environment.
• Adhere to safety and cleanliness standards while assisting guests.

Responsibilities

• Assist with daily operational procedures across indoor departments.
• Greet and assist guests, ensuring an enjoyable experience.
• Maintain cleanliness of guest areas and support team member operations.

Job description

Our PARC Mission: We strengthen families and communities by creating and operating special places where magical moments become treasured memories.

NASCAR SpeedPark: PARC Pigeon Forge, LLC, a division of PARC Entertainment, LLC ("PARC"), owns and operates the NASCAR SpeedPark in Sevierville, Tennessee. As an officially licensed attraction of the National Association for Stock Car Racing ("NASCAR"), the park offers exciting side‑by‑side go‑kart racing on eight tracks, together with amusement rides, miniature golf courses, bumper boats, an arcade, and other family‑oriented entertainment. Guests enjoy fun‑filled family experiences. If you are looking for a fast‑paced, fun work environment, NASCAR SpeedPark could be the place for you.

PARC Values: The acronym "PARC" stands for the values of our company: People First, Always Safe, Remember It’s Fun and Commit to Excellence. These values drive the focus of our company; and through our team members we strive to live out our mission each day. In order to perform the Job outlined herein, each leader is expected to adhere to and be a role model for these values as outlined in the attached Exhibit A.

Job Purpose

Support daily indoor operations and guest experience across Admissions, Arcade, Foods, and Property Maintenance while gaining hands‑on experience in team support, guest service, and operational flow. Assist leadership in maintaining a clean, safe, efficient, and guest‑focused environment while developing leadership, communication, and problem‑solving skills in a high‑volume setting.

KEY DUTIES AND RESPONSIBILITIES

Park‑Wide Related Duties

• Support communication of operational needs and updates with Department Leadership and team members
• Participate in front‑line operations across indoor departments during peak periods
• Contribute to staffing coverage and team support based on operational demands

Department‑Specific Duties

• Assist with daily opening, operating, and closing procedures across indoor departments, ensuring all areas are guest‑ready
• Support team member placement and coverage by communicating operational needs and maintaining service flow
• Help coordinate break coverage and shift support to ensure smooth operations
• Ensure completion of operational checklists (opening, closing, cleaning, restocking) with accuracy and consistency
• Maintain clear communication with leadership regarding operational needs, concerns, and updates
• Greet and assist guests, answer questions, and resolve concerns in a professional and friendly manner
• Model strong guest service behaviors and support service expectations across departments
• Support queue and line management to improve guest flow and reduce wait times
• Assist with special guest situations, including lost items, accessibility needs, and guest concerns
• Monitor cleanliness of guest areas, including restrooms and high‑traffic spaces, to maintain park standards
• Support Admissions operations by maintaining organization and professionalism at the guest entry point
• Assist Foods operations with stocking, cleanliness, and basic service needs as trained
• Support Arcade operations by assisting guests and maintaining a clean, engaging environment
• Communicate equipment or facility concerns to leadership or Maintenance
• Support Property Maintenance through cleanliness, restocking, and identifying hazards
• Assist with VIP experiences, special events, and group bookings to ensure smooth execution
• Support accessibility accommodations and contribute to an inclusive guest environment
• Complete assigned tasks, checklists, and documentation accurately and on time
• Perform additional duties as assigned by Management

Training & Development

• Cross‑train across Admissions, Arcade, Foods, and Property Maintenance to gain full operational knowledge
• Gain hands‑on experience working front‑line shifts to understand guest expectations and team operations
• Develop leadership, communication, and problem‑solving skills in a fast‑paced environment
• Learn how to support team members and operations during high‑volume periods
• Gain exposure to operational decision‑making, guest service strategies, and performance expectations
• Build confidence through real‑time problem‑solving and guest interaction