Independent Medical Front Desk Specialist

DOCTORS FIRST LLC; Gaithersburg (MD); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

DOCTORS FIRST LLC in Gaithersburg, MD seeks an experienced front desk administrator to manage operations independently, open the office at 7:45am, verify insurances, check in patients, and create a welcoming environment.

You will educate patients on office policies, navigate insurance details including deductibles and copays, handle billing tasks, and support onboarding of staff while maintaining compliance with Athena/Kyruus workflows.

Qualifications

• Strong EHR proficiency and organizational skills.
• Ability to prioritize and work independently.

Responsabilités

• Manage front desk operations independently.
• Opening the office at 7:45am Mon - Fri.
• Begin to verify insurances for all patients scheduled overnight
• Verifying insurance for next day
• Check in and greet patients kindly. Setting the tone for creating a positive experience for every single office visitor.
• Educate patients on our office policies and procedures. Assist patients on navigating their insurance information and educate them on things such as deductibles, copays and denials.
• Kyruus/Athena check-in (keep up with Kyruus arrival management & Ins inbox)
• Assignment of benefits, expired signatures, collecting copays/balance, verifying demographics, confirming pharmacy, updating preferred lab, ets
• Collecting balances at the front/Communicate balance and insurance information to patient
• Scanning/updating patient’s insurance card
• Verifying the PCP on file prior to patient’s appointment
• Checking out patients
• Printing referrals
• Printing labs orders
• scheduling follow up appts
• Creating ticklers for annual physicals
• Keep Pre-op log up to date
• Creating a case for the billing dept for miscellaneous charges ( forms,ppd skin test, etc)
• Educate patients on how to connect to Telem appts if needed
• Monitor Athena staff chat and respond accordingly in a timely manner
• Collect and Deposit any cash collected into the safe every evening
• Close the batch at the end of their shift, reconcile the cash with Athena and dropping the money into the safe
• Calling new patients to verbally confirm appointments (for any pending, Aries assists)
• Acts as a preceptor for externs
• Assists with onboarding and orientation of MA-1 staff
• Fully independent in daily duties
• Demonstrates strong front desk judgment
• Trusted to manage complex workflows

Connaissances

EHR proficiency

Organizational skills

Independence

Description du poste

DOCTORS FIRST LLC in Gaithersburg, MD seeks an experienced front desk administrator to manage operations independently, open the office at 7:45am, verify insurances, check in patients, and create a welcoming environment.

You will educate patients on office policies, navigate insurance details including deductibles and copays, handle billing tasks, and support onboarding of staff while maintaining compliance with Athena/Kyruus workflows.