Medical Front Desk Specialist

Physicians East pa; Greenville (NC); On-site; USD 30,000 - 36,000; Full time

Job summary

Physicians East, P.A. is hiring a Reception I to be the first point of contact for patients. The role requires greeting patients, collecting co-pays, verifying insurance, updating demographics, and coordinating with multiple departments to support smooth check-in and check-out.

The Reception staff performs phone handling, appointment scheduling, and basic charting in AthenaFlow, ensuring courteous interactions and accurate data entry. 7:30am start, 6:00pm finish with occasional late nights.

Qualifications

• High School diploma required. One or more years of secretarial/medical assistant experience.
• Associates Degree preferred.

Responsibilities

• Greet patients and families and check them in efficiently.
• Coordinate communications between admin, clinical staff, insurance, and lab personnel.
• Explain forms and paperwork needed at check-in and check-out.
• Verify active insurance and eligibility, authorizations as needed.
• Collect copays and balances and explain financial policies.
• Update patient demographics and enter data accurately in the system.
• Schedule, cancel, and reschedule appointments; balance encounters.
• Communicate patient feedback to supervisors and team.
• Handle cash, checks, and credit card transactions accurately.
• Maintain professional appearance and ensure safety policies are followed.

Skills

Customer service

Communication

Phone etiquette

Scheduling

Cash handling

Education

High School diploma

Associates Degree preferred

Tools

AthenaFlow

Job description

Physicians East, P.A. is hiring a Reception I to be the first point of contact for patients. The role requires greeting patients, collecting co-pays, verifying insurance, updating demographics, and coordinating with multiple departments to support smooth check-in and check-out.

The Reception staff performs phone handling, appointment scheduling, and basic charting in AthenaFlow, ensuring courteous interactions and accurate data entry. 7:30am start, 6:00pm finish with occasional late nights.