Experienced Medical Receptionist

Drsfirst; Gaithersburg (MD); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

DrsFirst in Gaithersburg, MD is seeking a front desk coordinator to manage patient check-in, verify insurance, and greet visitors, ensuring a smooth start to every appointment. Responsibilities include opening the office, verifying insurances, collecting copays, updating demographics, coordinating referrals, and supporting billing with basic pre-authorization tasks.

The role requires strong EHR skills, independence, and excellent communication to maintain a positive patient experience in a

Qualifications

• Strong EHR proficiency and organizational skills.
• Ability to prioritize and work independently.

Responsabilités

• Manage front desk operations independently.
• Open the office at 7:45am Mon - Fri.
• Verify insurances for scheduled patients.
• Check in and greet patients to set a positive tone.
• Educate patients on office policies and navigate insurance details.
• Verify the PCP on file prior to appointments.
• Check out patients and collect balances.

Connaissances

EHR proficiency

Independent work

Description du poste

Experience Requirement:0–2 Years Focus:Skill Acquisition, Accuracy, and Protocol Adherence

Key Responsibilities

• Manage front desk operationsindependently
• Opening the office at 7:45am Mon - Fri.
• Begin to verify insurances for all patients scheduled overnight
• Verifying insurance for next day
• Check in and greet patients kindly. Setting the tone for creating a positive experience for every single office visitor.
• Educate patients on our office policies and procedures. Assist patients on navigating their insurance information and educate them on things such as deductibles, copays and denials.
• Kyruus/Athena check-in (keep up with Kyruus arrival management & Ins inbox)
• Assignment of benefits, expired signatures, collecting copays/balance, verifying demographics, confirming pharmacy, updating preferred lab, ets
• Collecting balances at the front/Communicate balance and insurance information to patient
• Scanning/updating patient’s insurance card
• Verifying the PCP on file prior to patient’s appointment
• Checking out patients
• Printing referrals
• Printing labs orders
• scheduling follow up appts
• Creating ticklers for annual physicals
• Keep Pre-op log up to date
• Creating a case for the billing dept for miscellaneous charges ( forms,ppd skin test, etc)
• Educate patients on how to connect to Telem appts if needed
• Monitor Athena staff chat and respond accordingly in a timely manner
• Collect and Deposit any cash collected into the safe every evening
• Close the batch at the end of their shift, reconcile the cash with Athena and dropping the money into the safe
• Calling new patients to verbally confirm appointments (for any pending, Aries assists)
• Acts as a preceptor for externs
• Assists with onboarding and orientation of MA-1 staff
• Fully independent in daily duties
• Demonstrates strong front desk judgment
• Trusted to manage complex workflows

Qualifications

• Strong EHR proficiency and organizational skills
• Ability to prioritize and work independently