Income Maintenance Eligibility Specialist

Ashtabulacounty; Ashtabula (OH); On-site; USD 25,000 - 30,000; Full time

Job summary

Ashtabula County Dept. of Job & Family Services seeks a Service Representative – Income Maintenance to interview applicants, determine eligibility, and assist with budgets. You will verify documentation, explain program rules, and refer clients to appropriate services within the agency.

The role requires maintaining confidentiality, adhering to HIPAA guidelines, and preparing case summaries for hearings as needed. Regular attendance is expected.

Qualifications

• High school diploma or GED with related experience preferred.
• Knowledge of public assistance programs and related regulations is helpful.
• Ability to maintain confidentiality and exercise discretion in handling information.

Responsibilities

• Interview applicants by phone or in person to determine initial and ongoing eligibility.
• Compute applicant budgets, verify documentation, and assist with applications.
• Explain rights, responsibilities and services; refer to other units when needed.
• Prepare case summaries and appear at hearings; maintain attendance and records.

Skills

Customer service

Communication

Policy interpretation

Education

High school diploma or GED

Tools

ODJFS computer systems

Case management software

Job description

Ashtabula County Dept. of Job & Family Services seeks a Service Representative – Income Maintenance to interview applicants, determine eligibility, and assist with budgets. You will verify documentation, explain program rules, and refer clients to appropriate services within the agency.

The role requires maintaining confidentiality, adhering to HIPAA guidelines, and preparing case summaries for hearings as needed. Regular attendance is expected.