Service Representative – Income Maintenance

Ashtabulacounty; Ashtabula (OH); On-site; USD 25,000 - 30,000; Full time

Job summary

Ashtabula County Dept. of Job & Family Services seeks a Service Representative – Income Maintenance to interview applicants, determine eligibility, and assist with budgets. You will verify documentation, explain program rules, and refer clients to appropriate services within the agency.

The role requires maintaining confidentiality, adhering to HIPAA guidelines, and preparing case summaries for hearings as needed. Regular attendance is expected.

Qualifications

• High school diploma or GED with related experience preferred.
• Knowledge of public assistance programs and related regulations is helpful.
• Ability to maintain confidentiality and exercise discretion in handling information.

Responsibilities

• Interview applicants by phone or in person to determine initial and ongoing eligibility.
• Compute applicant budgets, verify documentation, and assist with applications.
• Explain rights, responsibilities and services; refer to other units when needed.
• Prepare case summaries and appear at hearings; maintain attendance and records.

Skills

Customer service

Communication

Policy interpretation

Education

High school diploma or GED

Tools

ODJFS computer systems

Case management software

Job description

Ashtabula County Dept. of Job & Family Services

Service Representative – Income Maintenance

Department:Ashtabula County Job & Family Services

Job Responsibilities

Interviews applicants to determine initial eligibility and to re-determine ongoing eligibility for Public Assistance through telephone or office interviews; computes applicant complex budgets; verifies documentation submitted to support requests for assistance; reads and understands legal and financial documents (trusts, tax records, mutual fund statements, contracts, life insurance policies, real property sales; and guardianship custody and support orders); assists with completion of applications; conducts screening of applicants; approves or denies applications, determines eligibility within mandated timeframes; explains applicant rights and responsibilities, procedures, programs, and other available services; refers applicants to other units of the Agency or Social Service programs or Agencies; safeguards IEVS materials and follows HIPPA guidelines. Investigates complaints concerning lost, stolen, or undelivered public assistance benefits; advises investigative unit of suspected fraud or over-issuance; assists with completion of appeal forms; prepares case summaries; appears at hearings, as necessary. Demonstrates regular and predictable attendance.

Minimum Qualifications

Completion of secondary education or equivalent (high school diploma or GED); related experience and/or training preferred; or any equivalent combination of education, experience, and/or training which provides the required knowledge, skills, and abilities.

Knowledge of

• County, Department, and Division goals and objectives;
• County, Department, and Division policies and procedures;
• personnel rules and regulations; government structure and process;
• ODJFS computer systems; state and federal regulations;
• Ohio Revised Code (applicable sections); public relations;
• customer service; office practice and procedures;
• children/social service laws and/or regulations; case management; social services policies, programs, rules, and regulations.

Ability to: deal with many variables and determine specific action; define problems, collect data, establish facts, and draw valid conclusions; read, copy, and record figures accurately; develop and maintain effective working relationships;interpret a variety of instructions in written, oral, picture, or schedule form; maintain accurate records; exercise independent judgment and discretion; communicate effectively; maintain confidentiality.